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Phaedra Kagiafa

Designer, Voiceover Artist, Screenwriter, +2

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Available to hire

Athens, Greece

Skills

Python

Audacity

Experience Level

Python

Expert

Audacity

Intermediate

Language

English

Advanced

Greek, Modern

Advanced

Catalan; Valencian

Intermediate

German

Intermediate

Work Experience

Conversation Designer at EBO.AI

March 1, 2024 - Present

Led design and optimization of 15+ chatbot projects in healthcare and banking, focusing on pragmatic clarity and semantic coherence. Performed deep-dive error analysis to improve NLU accuracy and conversational UX. Independently managed KPI analysis and testing workflows using Python and performance dashboards.

Freelance Conversation Designer / Chatbot Specialist

January 1, 2020 - August 31, 2022

Designed chatbot projects for several clients in banking and insurance domains. Provided client consultation in speech technology products, grammar localization, glossaries, semantic search, and development of grammar and technical documentation. Jan 2020 - Aug 2022

Conversation Designer / IVR Developer at IntraSoft International

April 1, 2018 - December 31, 2019

Developed IVR applications using Omilia’s Diamond tool for high-traffic clients (Cosmote/Deutsche Telekom and Vodafone). Led end-to-end project architecture, including dialogue flows, grammars, and intents, with comprehensive technical documentation. Led user testing and validation to ensure application quality, accuracy, and user satisfaction.

Visiting Researcher at University of Barcelona

September 1, 2016 - January 31, 2017

Conducted psycholinguistic research, utilizing eye-tracking and EEG to explore Catalan speakers' phonological perception when processing English. Used Praat for phonological analysis and contributed to data collection for task-based pragmatics projects.