Available to hire
I am Wendy Pardo, an Industrial & Systems Engineer with 15+ years of experience driving operational excellence by blending project management with technology, automation, and data analytics. I design flexible, scalable, and human-centered solutions that align with business goals, boost performance, and improve customer experience.
My track record spans leading cross-functional teams, implementing lean and automation initiatives, building data warehouses and BI tools, and guiding organizations through strategic transformations. I thrive on turning complex operations into streamlined processes and partnering with leaders to set clear roadmaps, measure impact, and sustain improvements.
Work Experience
Business Transformation Consultant at Radically Simple Consulting
January 1, 2024 - PresentIntegrated technology, automation/AI, data, and process improvements to scale from current to ideal future state. Built strategy and roadmaps, partnered in implementation, and summarized measurable results for executives. Rolled out project management systems while leading budgeting, process optimization, and performance tracking. Supported ERP migration by mapping processes to technology configuration and automation.
Operations VP at Sounds True
June 1, 2014 - December 31, 2023Led Operations (Purchasing, Customer Service, Distribution, IT, Quality) and Ops Scalability (Process Engineering, Data, Product Management), driving 20% productivity gains through cross-functional alignment. Acted as internal consultant to remove obstacles and speed decision-making, while stabilizing operations. Drove end-to-end improvements in process engineering, technology integration, and automation, contributing to profitability and higher customer satisfaction. Mentored project managers to improve Wrike usage and accelerate product launches. Built a real-time budgeting and data analytics capability and guided a company-wide shift to remote operations during the pandemic. Directed product management and customer service teams to deliver customer-centric improvements and reduce complaints by 40%.
Operations Director at Sounds True
June 1, 2014 - December 31, 2023Applied Industrial and Systems Engineering practices to automate workflows, boosting efficiency by 25% and improving accuracy, enabling faster customer service. Implemented onboarding/offboarding processes for scalability. Led purchasing, reducing costs by 10% and aligning vendor payments. Implemented a 24/7 AI-powered Zendesk help center, cutting manual service effort by 30%. Oversaw IT migration to the cloud, increasing redundancy and cutting costs by 20%. Led a shift to outsourced distribution with zero disruption across shipments and reporting.
Operations Director at Cocona
September 1, 2010 - September 30, 2013Eliminated bottlenecks, streamlined processes, and reduced costs while freeing 30% more sales time for customer care. Managed end-to-end international production flow, including planning, shipping, inventory, and scheduling; reduced lead times and improved on-time delivery by 10%. Presented logistics data to executives and improved overseas communication, reducing response times by 40% and increasing customer satisfaction.
Senior Process Engineer | Internal Consultant at Boulder Osteopathic
January 1, 2008 - July 31, 2010Drove a 17% annual revenue increase through process improvements and operations optimization. Reduced costs through budgeting and expense management; expanded revenue by creating a website and promoting doctor services; improved cash flow. Evaluated and optimized medical software, improving billing accuracy; streamlined claims processing to boost patient satisfaction and office cash flow.
Project Manager | Supply Chain Manager at Cognitive Solutions
April 1, 2005 - July 31, 2007Managed projects and supply chain responsibilities, driving efficiency improvements and cost savings; collaborated with cross-functional teams to optimize workflows, improve service levels, and support business growth.
Education
Bachelor of Science in Industrial & Systems Engineering at Virginia Tech
January 11, 2030 - January 29, 2026Qualifications
Lean Six Sigma Certification
January 11, 2030 - January 29, 2026Industry Experience
Media & Entertainment, Manufacturing, Professional Services
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