I am a dedicated professional with solid experience, capable of working efficiently both in a team and independently. I have a results-oriented approach and am passionate about finding innovative solutions to the challenges I face. In my career, I have developed excellent communication and organizational skills that help me manage complex projects and collaborate effectively with colleagues and clients. I am motivated by challenges and enjoy contributing to the success of the team by participating in strategy development and implementing new processes. I am seeking an opportunity to contribute to a dynamic organization where I can leverage my experience and skills to add value and grow personally and professionally.

Maria Natalia U

I am a dedicated professional with solid experience, capable of working efficiently both in a team and independently. I have a results-oriented approach and am passionate about finding innovative solutions to the challenges I face. In my career, I have developed excellent communication and organizational skills that help me manage complex projects and collaborate effectively with colleagues and clients. I am motivated by challenges and enjoy contributing to the success of the team by participating in strategy development and implementing new processes. I am seeking an opportunity to contribute to a dynamic organization where I can leverage my experience and skills to add value and grow personally and professionally.

Available to hire

I am a dedicated professional with solid experience, capable of working efficiently both in a team and independently. I have a results-oriented approach and am passionate about finding innovative solutions to the challenges I face. In my career, I have developed excellent communication and organizational skills that help me manage complex projects and collaborate effectively with colleagues and clients.

I am motivated by challenges and enjoy contributing to the success of the team by participating in strategy development and implementing new processes. I am seeking an opportunity to contribute to a dynamic organization where I can leverage my experience and skills to add value and grow personally and professionally.

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Language

French
Fluent
English
Advanced
Romanian, Moldavian, Moldovan
Fluent

Work Experience

Call Center Operator (French-speaking) at Telus International
January 1, 2023 - January 1, 2025
Provided support to French-speaking customers, addressing questions and issues, ensuring that every interaction was an opportunity to improve their experience. Promoted and sold products, enthusiastically explaining benefits and helping customers make choices that would bring them value. Listened carefully and handled customer complaints, maintaining a professional and empathetic tone to show that we care about their satisfaction and were here to resolve their problems.
Call Center Operator - Customer Support (French-speaking) at Telus International
January 1, 2023 - Present
Provided French-speaking customer support; addressed questions and issues, ensuring every interaction was an opportunity to improve the customer experience. Assisted with product sales by explaining benefits and helping customers choose options; managed complaints with a professional and empathetic tone to resolve issues.

Education

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Qualifications

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Industry Experience

Telecommunications, Professional Services, Media & Entertainment