I am a passionate and results-oriented backend engineer with a deep focus on distributed systems, observability, and cloud automation. With a strong foundation in Java, .NET, and Golang, I bring over 7 years of experience building scalable, high-performance backend services, often in serverless and cloud-native environments. My work is driven by a keen analytical mindset and a love for solving complex technical challenges, particularly those that improve developer experience and system reliability. Outside of work, I’m a father of two and a lifelong musician, which fuels my creativity, discipline, and collaboration skills. I thrive in fast-paced, high-impact environments, and I’m known for my ability to quickly grasp new technologies and contribute meaningfully from day one.

Rodrigo Falcao

I am a passionate and results-oriented backend engineer with a deep focus on distributed systems, observability, and cloud automation. With a strong foundation in Java, .NET, and Golang, I bring over 7 years of experience building scalable, high-performance backend services, often in serverless and cloud-native environments. My work is driven by a keen analytical mindset and a love for solving complex technical challenges, particularly those that improve developer experience and system reliability. Outside of work, I’m a father of two and a lifelong musician, which fuels my creativity, discipline, and collaboration skills. I thrive in fast-paced, high-impact environments, and I’m known for my ability to quickly grasp new technologies and contribute meaningfully from day one.

Available to hire

I am a passionate and results-oriented backend engineer with a deep focus on distributed systems, observability, and cloud automation. With a strong foundation in Java, .NET, and Golang, I bring over 7 years of experience building scalable, high-performance backend services, often in serverless and cloud-native environments. My work is driven by a keen analytical mindset and a love for solving complex technical challenges, particularly those that improve developer experience and system reliability.

Outside of work, I’m a father of two and a lifelong musician, which fuels my creativity, discipline, and collaboration skills. I thrive in fast-paced, high-impact environments, and I’m known for my ability to quickly grasp new technologies and contribute meaningfully from day one.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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Language

Portuguese
Fluent
Spanish; Castilian
Fluent

Work Experience

Senior Technical Support Engineer at Datadog
July 1, 2022 - Present
Led critical troubleshooting for APM, RUM, and distributed tracing issues in cloud-native environments (AWS, Azure, Kubernetes). Developed and maintained internal tooling in Go, Python, and .NET to automate diagnostics and environment replication, reducing MTTR by 30% for distributed tracing and APM issues. Built and deployed AWS Lambda functions and containerized utilities to simulate customer architectures, enabling support teams to validate fixes in isolated sandbox environments before customer rollout. Collaborated with security product engineers to debug backend features, test rollout strategies, and identify edge cases. Mentored junior TSEs and Sales Engineers, authored technical runbooks used by 100+ global support engineers and TAMs, reducing onboarding time by 30%.
Technical Support Engineer at Datadog
April 1, 2020 - July 1, 2022
Delivered technical support and enablement to enterprise clients using .NET, Java, ECS, EKS, and Azure App Services. Collaborated with SREs, developers, and TAMs to solve complex infrastructure monitoring challenges. Built reusable sandbox environments to simulate customer infrastructure issues for accelerated debugging. Developed public and internal troubleshooting guides, improving resolution consistency across global support teams.
Software Engineer (Intern) at ModalGR
April 1, 2019 - December 1, 2019
Developed backend .NET Core APIs for Estee Lauder, integrating commission and sales data between online/offline systems in Brazil and the US. Debugged and enhanced legacy systems for DPWorld’s demurrage and shipping logistics platform. Participated in requirements gathering, data modeling, and rollout for backend modules in client projects.

Education

Bachelor of Technology Degree at FA TEC Rubens Lara
January 1, 2017 - January 1, 2020

Qualifications

Functional Programming course
January 1, 2019 - January 30, 2026
Top Dog Award – Datadog (Top 10 TSE globally)
January 1, 2022 - January 30, 2026

Industry Experience

Software & Internet, Professional Services, Computers & Electronics, Education