Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Technical Software Specialist at Alorica
January 1, 2024 - PresentDelivered technical support for U.S. users, handling 100+ tickets weekly across phone and chat channels. Promoted from Tier 1 to Tier 2, then Tech 2 and Tech 3 within two years due to consistent KPI achievement, technical expertise, and initiative mentoring new team members. Provided proactive customer service by diagnosing and resolving complex technical issues, improving software functionality, and ensuring high user satisfaction.
Remote News Writer at When In Taiwan
January 1, 2020 - January 1, 2020Collected and analyzed valuable information from a wide range of news sources to create timely, accurate, and engaging articles. Produced multiple articles per day, consistently meeting tight deadlines and publishing new stories within hours of breaking events. Maintained high editorial standards while working remotely, delivering engaging, fact-based articles on key political, health, and social issues in Taiwan.
Education
Bachelor of Arts in Communication at STI Cubao, Quezon City
January 1, 2019 - January 1, 2024STEM at Technological Institute of the Philippines
January 1, 2017 - January 1, 2019Qualifications
Industry Experience
Media & Entertainment, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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