user1465885

Delivered technical support for U.S. users, handling 100+ tickets weekly across phone and chat channels. Promoted from Tier 1 to Tier 2, then Tech 2 and Tech 3 within two years due to consistent KPI achievement, technical expertise, and initiative mentoring new team members. Provided proactive customer service by diagnosing and resolving complex technical issues, improving software functionality, and ensuring high user satisfaction.

Collected and analyzed valuable information from a wide range of news sources to create timely, accurate, and engaging articles. Produced multiple articles per day, consistently meeting tight deadlines and publishing new stories within hours of breaking events. Maintained high editorial standards while working remotely, delivering engaging, fact-based articles on key political, health, and social issues in Taiwan.