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I am a communication and language-focused professional with extensive experience across customer communication, text review, documentation, and accuracy-sensitive operations. I excel at proofreading, clarifying language, and following structured guidelines in regulated environments. I also conduct in-depth online research and produce clear, well-sourced outlines for content and documentation projects. My work style emphasizes reliability, attention to detail, and calm handling of written content.…I am a communication and language-focused professional with extensive experience across customer communication, text review, documentation, and accuracy-sensitive operations. I excel at proofreading, clarifying language, and following structured guidelines in regulated environments. I also conduct in-depth online research and produce clear, well-sourced outlines for content and documentation projects. My work style emphasizes reliability, attention to detail, and calm handling of written content.

Ender Ekinci

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I am a communication and language-focused professional with extensive experience across customer communication, text review, documentation, and accuracy-sensitive operations. I excel at proofreading, clarifying language, and following structured guidelines in regulated environments. I also conduct in-depth online research and produce clear, well-sourced outlines for content and documentation projects. My work style emphasizes reliability, attention to detail, and calm handling of written content.…I am a communication and language-focused professional with extensive experience across customer communication, text review, documentation, and accuracy-sensitive operations. I excel at proofreading, clarifying language, and following structured guidelines in regulated environments. I also conduct in-depth online research and produce clear, well-sourced outlines for content and documentation projects. My work style emphasizes reliability, attention to detail, and calm handling of written content.

Available to hire

I am a communication and language-focused professional with extensive experience across customer communication, text review, documentation, and accuracy-sensitive operations. I excel at proofreading, clarifying language, and following structured guidelines in regulated environments.

I also conduct in-depth online research and produce clear, well-sourced outlines for content and documentation projects. My work style emphasizes reliability, attention to detail, and calm handling of written content.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

Turkish

Fluent

Dutch

Fluent

English

Advanced

Work Experience

Freelance Language & Content Work at Self-Employed

January 1, 2025 - Present

Proofreading and refining written content for clarity, grammar, and natural language flow. Adhered to instructions and guidelines to ensure consistency and accuracy. Performed research-based content review and structured documentation tasks, delivering outcomes with high accuracy standards and credible sourcing when required.

Inbound Customer Service Representative – Dutch Market at Soleo Communication

January 1, 2024 - January 1, 2025

Handled written and verbal customer communication for Dutch-speaking customers. Ensured accurate wording, proper documentation, and guideline-compliant responses.

Customer Support Agent – NL & BE Market at Ocean Contact Center

January 1, 2020 - January 1, 2024

Managed high-volume customer communication for the Netherlands and Belgium. Focused on clarity, correct wording, and accurate issue documentation.

Customer Communication Agent – Dutch Energy Sector at Focus Call

January 1, 2019 - January 1, 2020

Worked within structured communication scripts and compliance-focused procedures.

Logistics Operations Assistant at Bleckmann Fashion & Lifestyle Logistics

September 14, 2018 - January 1, 2019

Worked with standardized international systems and strict documentation requirements. Supported accuracy-focused operational workflows.

Education Consultant & Business Owner at Poseidon Study Abroad Services

January 1, 2012 - January 1, 2018

Provided end-to-end guidance, documentation support, and long-term client communication. Managed sensitive cases and international coordination.