I am a reliable and people focused virtual assistant with a strong background in customer service, administration, logistics coordination and sales support. I have spent several years working in fast paced environments where clear communication, organisation and problem solving were essential to keeping both customers and internal teams happy. I genuinely enjoy helping businesses run smoother and taking tasks off people’s plates so they can focus on growth. What makes me stand out is my ability to combine structure with a human touch. I do not just complete tasks, I think ahead, spot potential issues early and communicate proactively. Whether I am managing inboxes, coordinating bookings, handling customer queries, updating CRMs or supporting sales processes, I treat every task with the same level of care and attention as if it were my own business. I am highly adaptable, quick to learn new systems and comfortable working remotely using tools like CRM platforms, live chat, Slack and Microsoft Office. I bring a calm and professional approach, even under pressure, and I pride myself on being dependable, organised and easy to work with. Clients choose to work with me because they know they can trust me to deliver consistently, communicate clearly and represent their business with professionalism and warmth.

Nicholas Poipoa

I am a reliable and people focused virtual assistant with a strong background in customer service, administration, logistics coordination and sales support. I have spent several years working in fast paced environments where clear communication, organisation and problem solving were essential to keeping both customers and internal teams happy. I genuinely enjoy helping businesses run smoother and taking tasks off people’s plates so they can focus on growth. What makes me stand out is my ability to combine structure with a human touch. I do not just complete tasks, I think ahead, spot potential issues early and communicate proactively. Whether I am managing inboxes, coordinating bookings, handling customer queries, updating CRMs or supporting sales processes, I treat every task with the same level of care and attention as if it were my own business. I am highly adaptable, quick to learn new systems and comfortable working remotely using tools like CRM platforms, live chat, Slack and Microsoft Office. I bring a calm and professional approach, even under pressure, and I pride myself on being dependable, organised and easy to work with. Clients choose to work with me because they know they can trust me to deliver consistently, communicate clearly and represent their business with professionalism and warmth.

Available to hire

I am a reliable and people focused virtual assistant with a strong background in customer service, administration, logistics coordination and sales support. I have spent several years working in fast paced environments where clear communication, organisation and problem solving were essential to keeping both customers and internal teams happy. I genuinely enjoy helping businesses run smoother and taking tasks off people’s plates so they can focus on growth.

What makes me stand out is my ability to combine structure with a human touch. I do not just complete tasks, I think ahead, spot potential issues early and communicate proactively. Whether I am managing inboxes, coordinating bookings, handling customer queries, updating CRMs or supporting sales processes, I treat every task with the same level of care and attention as if it were my own business.

I am highly adaptable, quick to learn new systems and comfortable working remotely using tools like CRM platforms, live chat, Slack and Microsoft Office. I bring a calm and professional approach, even under pressure, and I pride myself on being dependable, organised and easy to work with. Clients choose to work with me because they know they can trust me to deliver consistently, communicate clearly and represent their business with professionalism and warmth.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Booking Co-ordinator/ Transport Admin at Easy Bathrooms
October 24, 2024 - May 20, 2025
Delivery coordination: efficiently plan, schedule, and confirm deliveries to ensure timely and accurate service to customers. Vehicle access checks: assess delivery locations for vehicle accessibility, preventing logistical issues and ensuring smooth delivery operations. Failed delivery management: investigate and resolve issues related to failed deliveries, coordinating re-deliveries or alternatives while maintaining excellent customer satisfaction. Communication: act as a key point of contact between customers, drivers, and internal teams, ensuring clear and proactive communication. Problem-solving: handle last-minute changes and challenges in a fast-paced environment, demonstrating adaptability and a customer-first approach. Process improvement: identify areas for optimization within the delivery process to enhance efficiency and reduce failures.
Volunteer at Falterona Campsite
August 20, 2025 - August 20, 2025
Volunteer at a campsite in Tuscany, Italy during peak season; supported daily operations, including cleaning tents and restrooms, assisting with general maintenance across the campsite, serving guests in the on-site restaurant during evenings, and supporting kitchen operations.
Operator at Local Valley Hills
March 1, 2015 - May 1, 2015
Operated dots commercial trains or services on a train line; managed on-site operations, compiled cutting lists, and supported workflow on-site.
Bridge Saw Operator at Lemon Pepper Stone Division
October 1, 2018 - December 1, 2018
Bridge saw operator; prepared cutting lists for orders; used AutoCAD and Revit to build job templates; exported to CNC for fabrication; installed and prepared granite worktops; collaborated with installation teams; developed knowledge in granite fabrication and installation techniques.
CNC Drilling Operator
June 20, 2018 - October 20, 2018
Operated CNC drilling machine for mass production of kitchen components; converted DWG drawings to DXF using AutoCAD and Revit to support CNC operations; assisted factory operations and installation finishes; measured client job specs on site; polished granite worktops; gained knowledge to execute multi-polish finishes.
Booking Co-ordinator/ Transport Admin at Easy Bathrooms
November 20, 2025 - Present
Delivery coordination, scheduling, and customer service in Wakefield; supporting efficient installation and on-site operations.
Sales Specialist at Solar Fast
June 20, 2024 - September 20, 2024
Developed and executed sales strategies tailored to individual customer needs and managed a portfolio of clients in the Castleford area.
Sales Executive at Hegmonic Enterprise
January 20, 2021 - October 20, 2021
Delivered proactive customer engagement, achieved sales targets, and maintained high customer satisfaction in Leeds.
Sales Executive at BOXt Limited
October 20, 2021 - December 20, 2021
Managed a sales pipeline, maintained client retention through exceptional service, and produced regular sales reports.
Retail Sales Assistant at Primark
December 20, 2020 - December 20, 2020
Supported customers on the shop floor and ensured smooth opening operations.
General Store Manager at Always Fresh Flowers
February 20, 2019 - November 2, 2020
Managed daily sales operations, processed online orders, and led social media campaigns to boost revenue.
Stone Mason at Lemon Pepper Stone Division
October 1, 2018 - December 1, 2018
Bridged a workshop to prepare cutting lists, performed on-site granite finishing, and collaborated with installation teams.
CNC Drilling Operator at Lemon Pepper Stone Division
June 20, 2018 - October 20, 2018
Operated CNC drilling machine for kitchen components, prepared DWG to DXF, and contributed to factory operations.

Education

National Senior Certificate at Pretoria, South Africa
January 1, 2014 - December 1, 2018
Multi-disciplinary Drawing at Academic Institute of Excellence
January 1, 2019 - December 1, 2019
Diploma in Draughting at Multi-Disciplinary Draughting Academic Institute of Excellence
January 20, 2019 - December 20, 2019
National Senior Certificate at Pretoria, South Africa
January 20, 2014 - December 20, 2018

Qualifications

National Senior Certificate
January 20, 2014 - December 20, 2018
Diploma in Draughting
January 20, 2019 - December 20, 2019

Industry Experience

Other, Retail, Transportation & Logistics, Manufacturing, Professional Services, Media & Entertainment