Hi, I'm Guilherme Mestre, a hospitality student with hands-on experience coordinating tours, front desk operations, and inventory management. I thrive in fast-paced environments, align schedules with guide availability and guest demand, and focus on delivering consistent, high-quality guest experiences through proactive communication and data-driven improvements. I'm currently pursuing a Bachelor's in Hotel Management and Administration in Lisbon and Estoril, Portugal, and I'm eager to grow in operations and guest services roles across the hospitality industry. I bring strong teamwork, problem-solving, and organizational skills to every assignment and look forward to contributing to a dynamic hospitality team.

Guilherme Mestre

Hi, I'm Guilherme Mestre, a hospitality student with hands-on experience coordinating tours, front desk operations, and inventory management. I thrive in fast-paced environments, align schedules with guide availability and guest demand, and focus on delivering consistent, high-quality guest experiences through proactive communication and data-driven improvements. I'm currently pursuing a Bachelor's in Hotel Management and Administration in Lisbon and Estoril, Portugal, and I'm eager to grow in operations and guest services roles across the hospitality industry. I bring strong teamwork, problem-solving, and organizational skills to every assignment and look forward to contributing to a dynamic hospitality team.

Available to hire

Hi, I’m Guilherme Mestre, a hospitality student with hands-on experience coordinating tours, front desk operations, and inventory management. I thrive in fast-paced environments, align schedules with guide availability and guest demand, and focus on delivering consistent, high-quality guest experiences through proactive communication and data-driven improvements.

I’m currently pursuing a Bachelor’s in Hotel Management and Administration in Lisbon and Estoril, Portugal, and I’m eager to grow in operations and guest services roles across the hospitality industry. I bring strong teamwork, problem-solving, and organizational skills to every assignment and look forward to contributing to a dynamic hospitality team.

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Experience Level

Intermediate
Beginner

Language

Portuguese
Fluent
English
Advanced

Work Experience

Operations Specialist (Part-time) at SANDEMANs Tours
July 1, 2025 - Present
Coordinate daily tour operations to ensure a smooth and timely execution; resolve operational issues promptly to maintain service quality; optimize guides and tours schedules to better suit guides' availability and guests' demand; monitor KPIs including attendance, guides' punctuality, and guest feedback after tours.
Front Office Agent / Night Auditor at Hotel Independente Bica
February 1, 2025 - June 1, 2025
Welcomed guests and efficiently handled check-ins and check-outs during daytime shifts; oversaw reservations and allocated rooms based on guest preferences and availability; conducted nightly audits, reconciled daily transactions, prepared financial reports and processed payments; maintained effective communication with housekeeping and maintenance to ensure a consistent guest experience.
Inventory Intern at Hotel Dom Pedro Lisboa
July 1, 2024 - December 1, 2024
Received and stored supplier deliveries, managed inventories and internal requisitions; assisted in inventory control and stock management; used Primavera software to input invoices and verify daily tax reports; strengthened logistical planning and operational problem-solving abilities.

Education

Bachelor: Hotel Management and Administration at Escola Superior de Hotelaria e Turismo do Estoril
September 1, 2025 - January 30, 2026
Hotel Management and Accommodation (Level 5) at Escola de Hotelaria e Turismo de Lisboa
September 1, 2023 - July 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality