Client & Operations Specialist at Werfen

Coordinated profile management in IT department; managed service requests via SAP; administered access management (account creation, transfers, user modifications, and permissions); cross-functional communication with international teams (Europe, USA, LATAM); knowledge of General IT infrastructure (Active Directory, Office 365, SSO, FortiClient VPN).

Customer Service Assistant at AMEX GBT

Directed customer service and price negotiation with suppliers to optimize costs; ordered paint materials, PPE and site protection materials; managed employee travel and organized work schedules; prepared customized budgets and handled contracts following internal procedures; onboarding and training on tools and procedures.

Role & Language Development – Catering Industry at Liebenau Bar-Bachmann

Collaborated across positions (production, cashier, customer service) to ensure coordinated service; supported onboarding and integrated into multiple teams as needed; worked full-time while improving German; proactively resolved customer problems or concerns; responsible for onboarding new team members.

Corporate Travel Agent at Werfen

Coordinated travel logistics for corporate clients via Amadeus GDS. Managed supplier relations with hotels, car rentals, and other travel partners. Followed up on service issues and provided rapid problem resolutions. Tracked deadlines and handled project coordination for group travel. Managed a team and ensured efficient task delegation. Conducted onboarding and training on tools and procedures.

Customer Service, Assistant at AMEX GBT

Direct communication and price negotiation with suppliers to optimize costs. Ordering paint materials, PPE and site protection materials. Managing employee travel and organizing work schedules. Preparing customized budgets and handling contracts following internal procedures.