Hi, I'm Elishba Rahat. With over 9 years of experience in customer support and client management, I've cultivated a strong passion for optimizing processes and enhancing customer satisfaction. I thrive in dynamic environments and love connecting with clients to ensure their needs are met. Currently, I'm seeking a senior-level role where I can leverage my expertise in healthcare and client relationship management. I'm particularly interested in roles that allow me to drive organizational growth and enhance customer experiences. Let's connect and explore how I can contribute to your team!…

Elishba Rahat

Hi, I'm Elishba Rahat. With over 9 years of experience in customer support and client management, I've cultivated a strong passion for optimizing processes and enhancing customer satisfaction. I thrive in dynamic environments and love connecting with clients to ensure their needs are met. Currently, I'm seeking a senior-level role where I can leverage my expertise in healthcare and client relationship management. I'm particularly interested in roles that allow me to drive organizational growth and enhance customer experiences. Let's connect and explore how I can contribute to your team!…

Available to hire

Hi, I’m Elishba Rahat. With over 9 years of experience in customer support and client management, I’ve cultivated a strong passion for optimizing processes and enhancing customer satisfaction. I thrive in dynamic environments and love connecting with clients to ensure their needs are met.

Currently, I’m seeking a senior-level role where I can leverage my expertise in healthcare and client relationship management. I’m particularly interested in roles that allow me to drive organizational growth and enhance customer experiences. Let’s connect and explore how I can contribute to your team!

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Language

English
Fluent

Work Experience

Senior Customer Support / Client Management at Jazz/foodpanda
June 1, 2016 - July 1, 2020
Managed high-volume inbound and outbound customer calls, consistently meeting KPIs, SLAs, and quality standards. Served as a senior escalation point for complex customer and client issues, ensuring quick and effective resolution. Trained and mentored new hires, improving overall team performance.
Virtual Assistant / Client Coordinator at Sybrid Md
July 1, 2020 - August 1, 2022
Managed patient scheduling and appointment coordination for healthcare providers. Assisted US doctors during meetings, documentation, and care coordination. Trained and supported new employees on workflows and systems.
Sales Lead / Account Executive at Avotax Pakistan
August 1, 2022 - December 1, 2022
Led sales and client management, ensuring pipeline growth and relationship retention. Managed financial records and client communications to support operations.
Senior Account Executive at Arthur Lawrence
January 1, 2023 - July 1, 2024
Managed US patient accounts, informed patients about upcoming appointment charges, and coordinated insurance verification. Maintained accurate financial records and account documentation.
Patient Scheduler / SDOH Program Coordinator at Dataq Health
October 1, 2024 - Present
Scheduled US patients’ appointments, coordinated the SDOH program, guided patients and addressed social needs. Conducted patient sessions and weekly updates, reporting productivity metrics to US clients.

Education

Bachelor's In Business Administration at University Of Karachi
January 1, 2026 - January 31, 2026

Qualifications

Amazon Virtual Assistance Professional Freelancing Training Program
February 1, 2024 - May 1, 2024

Industry Experience

Healthcare, Professional Services