Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am Zainab Javeed, an IT Support Specialist with hands-on experience in service desk operations, software installation, and issue resolution. I excel at handling support tickets, assisting end users, and ensuring system reliability across remote and on-site environments. I am a quick learner with strong analytical and communication skills, experienced in collaborating with global teams, producing documentation, and supporting end-user security best practices. I enjoy turning technical challenges into clear user-friendly solutions and continually improving service delivery.…I am Zainab Javeed, an IT Support Specialist with hands-on experience in service desk operations, software installation, and issue resolution. I excel at handling support tickets, assisting end users, and ensuring system reliability across remote and on-site environments. I am a quick learner with strong analytical and communication skills, experienced in collaborating with global teams, producing documentation, and supporting end-user security best practices. I enjoy turning technical challenges into clear user-friendly solutions and continually improving service delivery.

Zainab Javeed

Web Developer, Programmer, Graphic Designer, +2





I am Zainab Javeed, an IT Support Specialist with hands-on experience in service desk operations, software installation, and issue resolution. I excel at handling support tickets, assisting end users, and ensuring system reliability across remote and on-site environments. I am a quick learner with strong analytical and communication skills, experienced in collaborating with global teams, producing documentation, and supporting end-user security best practices. I enjoy turning technical challenges into clear user-friendly solutions and continually improving service delivery.…I am Zainab Javeed, an IT Support Specialist with hands-on experience in service desk operations, software installation, and issue resolution. I excel at handling support tickets, assisting end users, and ensuring system reliability across remote and on-site environments. I am a quick learner with strong analytical and communication skills, experienced in collaborating with global teams, producing documentation, and supporting end-user security best practices. I enjoy turning technical challenges into clear user-friendly solutions and continually improving service delivery.

Available to hire

I am Zainab Javeed, an IT Support Specialist with hands-on experience in service desk operations, software installation, and issue resolution. I excel at handling support tickets, assisting end users, and ensuring system reliability across remote and on-site environments.

I am a quick learner with strong analytical and communication skills, experienced in collaborating with global teams, producing documentation, and supporting end-user security best practices. I enjoy turning technical challenges into clear user-friendly solutions and continually improving service delivery.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Dutch

Intermediate

Hindi

Advanced

Urdu

Advanced

Work Experience

IT Support / Web Developer (Freelance) at Upwork & Fiverr

January 1, 2022 - Present

Delivered first-level IT support to international clients using ticket-based platforms. Installed and configured software applications for end users. Diagnosed and resolved system, browser, and application issues. Logged, tracked, and closed incidents within SLA targets. Created technical documentation and user guides. Assisted with user access control and basic security practices.

Remote IT Support / Web Developer at Drive One Limo – UK (Remote)

January 1, 2019 - January 1, 2020

Processed technical requests through email and task management systems. Supported users with login problems, access issues, and performance errors. Collaborated with remote teams to resolve complex incidents. Ensured timely follow-up and high user satisfaction.

IT Support / Web Developer at AssortTech – Software House

January 1, 2018 - January 1, 2019

Managed incoming IT tickets and provided technical assistance to employees. Performed root cause analysis for recurring system issues. Supported software upgrades and application troubleshooting. Escalated unresolved cases to senior technical teams. Maintained records to improve future resolution times.

Administrative Assistant / IT Support (Contract) at AssortTech – Software House

January 1, 2017 - January 1, 2018

Provided basic technical support for internal systems. Assisted with system documentation and scheduling. Supported onboarding for new users.