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Hello, I’m Gloria Balduzzi. I thrive in dynamic settings where I can apply my hands-on experience in quality control, railway operations, and IT training to support team performance and customer service. I’ve led quality checks, trained teams, and supported customers on trains and in tech environments. I’m fluent in Italian, English, and Spanish, with a basic grasp of French, and I enjoy turning complex tasks into organized, efficient processes that drive business growth.…Hello, I’m Gloria Balduzzi. I thrive in dynamic settings where I can apply my hands-on experience in quality control, railway operations, and IT training to support team performance and customer service. I’ve led quality checks, trained teams, and supported customers on trains and in tech environments. I’m fluent in Italian, English, and Spanish, with a basic grasp of French, and I enjoy turning complex tasks into organized, efficient processes that drive business growth.

Gloria Balduzzi

Online Trainer, Conductor, Presenter, +2

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Hello, I’m Gloria Balduzzi. I thrive in dynamic settings where I can apply my hands-on experience in quality control, railway operations, and IT training to support team performance and customer service. I’ve led quality checks, trained teams, and supported customers on trains and in tech environments. I’m fluent in Italian, English, and Spanish, with a basic grasp of French, and I enjoy turning complex tasks into organized, efficient processes that drive business growth.…Hello, I’m Gloria Balduzzi. I thrive in dynamic settings where I can apply my hands-on experience in quality control, railway operations, and IT training to support team performance and customer service. I’ve led quality checks, trained teams, and supported customers on trains and in tech environments. I’m fluent in Italian, English, and Spanish, with a basic grasp of French, and I enjoy turning complex tasks into organized, efficient processes that drive business growth.

Available to hire

Hello, I’m Gloria Balduzzi. I thrive in dynamic settings where I can apply my hands-on experience in quality control, railway operations, and IT training to support team performance and customer service.

I’ve led quality checks, trained teams, and supported customers on trains and in tech environments. I’m fluent in Italian, English, and Spanish, with a basic grasp of French, and I enjoy turning complex tasks into organized, efficient processes that drive business growth.

Skills

Vocal

Leadership

Experience Level

Vocal

Expert

Leadership

Expert

Language

Italian

Fluent

English

Fluent

Spanish; Castilian

Advanced

French

Beginner

Work Experience

Quality Control Officer at Italia Zuccheri

August 1, 2004 - October 1, 2005

Carrying out random checks on semi-finished and finished products. Verification of product conformity with the reference standards and quality standards indicated. Drafting and updating of quality control technical sheets. Visual and instrumental analysis of products to carry out quality control.

Train Conductor at Tre Nord S.R.L

January 1, 2006 - December 1, 2019

Inspection of the train and verification of the correct functioning of the equipment at the start of the shift, reporting any faults and anomalies and activating the appropriate procedures. Assistance for disabled people, elderly people and people who need special attention. Reception and management of the needs of passengers on board the vehicle. Communication with the operations center and direct collaboration with the vehicle staff, service manager, sleeper drivers, train driver and cleaning staff. Verification of travel tickets and reserved seat reservations.

AI Trainer at Multiple Companies

January 1, 2020 - September 1, 2024

AI Trainer for multiple companies; responsible for training AI systems in communication and organizational skills.

AI Trainer (Vocal and Written Training) at Multiple Companies

October 1, 2024 - Present

Vocal and written training for AI. Strong predisposition to communication. Organizational skills. Problem solving.

Quality Control Officer at Italia Zuccheri, Casei Gerola (PV), Italy

August 20, 2004 - October 20, 2005

Carrying out random checks on semi-finished and finished products. Verification of product conformity with reference standards and quality standards indicated. Drafting and updating quality control technical sheets. Visual and instrumental analysis of products to carry out quality control.

Train Conductor at Trenord S.R.L., Milan (Italy)

January 1, 2006 - December 31, 2019

Inspection of trains and verification of the correct functioning of the equipment at the start of the shift, reporting any faults and anomalies and activating the appropriate procedures. Assistance for disabled people, elderly people and people who need special attention. Reception and management of the needs of passengers on board the vehicle. Communication with the operations center and direct collaboration with the vehicle staff, service manager, sleeper drivers, train driver and cleaning staff. Verification of travel tickets and reserved seat reservations.

IT Trainer at Trenord S.R.L., Milan (Italy)

January 1, 2020 - September 30, 2024

Trainer for multiple companies. Maintaining high standards of customer service even during stressful work shifts; shift work; night work; timely support for the railway service and resolution of critical issues.

Trainer / AI Training Specialist at Independent / Multiple Clients

October 1, 2024 - Present

Vocal and written training for AI; organizational skills; problem solving.