Experience Level
Language
Latvian
Fluent
English
Advanced
Russian
Fluent
German
Beginner
Work Experience
Team Leader at Transcom
June 1, 2024 - June 1, 2025Assisted customers through multiple channels; organized and adjusted staff scheduling; ensured compliance with legal and company standards; conducted coaching sessions; analyzed reports and authored weekly/monthly reviews; conducted interviews.
Customer Service Representative at Transcom
October 1, 2023 - June 1, 2024Assisted customers via calls, emails, and live chats; processed and recorded call-related data; resolved issues and complaints; organized team-related activities; served as a go-to person for colleagues; utilized a wide array of applications daily.
Quality Analyst at Webhelp
June 1, 2022 - July 1, 2023Drafted and maintained documentation; led coaching and training sessions; compiled and analyzed statistical data; collaborated with support staff; proactively contributed to departmental goals; built strong rapport with colleagues.
Content Moderator at Webhelp
October 1, 2021 - June 1, 2022Effectively worked under pressure in an agile environment; organized workflow; made decisions according to client requirements; maintained communication with senior and junior team members.
Education
Bachelor's degree in Business Psychology at RISEBA University of Applied Sciences
January 1, 2022 - January 1, 2026Secondary Education at Daugavpils 9. Secondary School
January 1, 2009 - January 1, 2021Qualifications
Science School
January 1, 2020 - January 1, 2021Humanitarian Academy
January 1, 2020 - January 1, 2021Young Entrepreneurship School
January 1, 2019 - January 1, 2020Industry Experience
Professional Services, Software & Internet, Telecommunications, Education, Other
Experience Level
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