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Hi, I’m Kayleigh—a client‑facing Online Business Manager and Virtual Assistant with 8+ years helping businesses streamline operations, manage complex workflows, and drive growth. I specialize in project coordination, team communication, client relations, and administrative management across diverse industries. I’m driven by turning scattered processes into scalable systems that free leaders to focus on their core mission. I’m known for proactively identifying needs, solving problems independently, and building seamless backend operations. I love turning manual, error‑prone workflows into efficient, automated solutions that boost productivity and customer satisfaction.…Hi, I’m Kayleigh—a client‑facing Online Business Manager and Virtual Assistant with 8+ years helping businesses streamline operations, manage complex workflows, and drive growth. I specialize in project coordination, team communication, client relations, and administrative management across diverse industries. I’m driven by turning scattered processes into scalable systems that free leaders to focus on their core mission. I’m known for proactively identifying needs, solving problems independently, and building seamless backend operations. I love turning manual, error‑prone workflows into efficient, automated solutions that boost productivity and customer satisfaction.

Kayleigh Maryon

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Hi, I’m Kayleigh—a client‑facing Online Business Manager and Virtual Assistant with 8+ years helping businesses streamline operations, manage complex workflows, and drive growth. I specialize in project coordination, team communication, client relations, and administrative management across diverse industries. I’m driven by turning scattered processes into scalable systems that free leaders to focus on their core mission. I’m known for proactively identifying needs, solving problems independently, and building seamless backend operations. I love turning manual, error‑prone workflows into efficient, automated solutions that boost productivity and customer satisfaction.…Hi, I’m Kayleigh—a client‑facing Online Business Manager and Virtual Assistant with 8+ years helping businesses streamline operations, manage complex workflows, and drive growth. I specialize in project coordination, team communication, client relations, and administrative management across diverse industries. I’m driven by turning scattered processes into scalable systems that free leaders to focus on their core mission. I’m known for proactively identifying needs, solving problems independently, and building seamless backend operations. I love turning manual, error‑prone workflows into efficient, automated solutions that boost productivity and customer satisfaction.

Available to hire

Hi, I’m Kayleigh—a client‑facing Online Business Manager and Virtual Assistant with 8+ years helping businesses streamline operations, manage complex workflows, and drive growth. I specialize in project coordination, team communication, client relations, and administrative management across diverse industries. I’m driven by turning scattered processes into scalable systems that free leaders to focus on their core mission.

I’m known for proactively identifying needs, solving problems independently, and building seamless backend operations. I love turning manual, error‑prone workflows into efficient, automated solutions that boost productivity and customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Operations Manager / Virtual Assistant at Freelance

May 1, 2019 - Present

Led the development of an integrated project management ecosystem using Airtable, GlideApps, and Microsoft Teams, achieving a 62% reduction in response times and enabling seamless hybrid collaboration across four departments. Automated client onboarding with Zapier and Airtable, eliminating onboarding delays and increasing client satisfaction by 41%. Built a comprehensive reporting dashboard consolidating essential data for leadership, enabling data‑driven decision making, transparent performance tracking, and regular stakeholder communications. Fostered strong customer relationships from day one, enhancing psychological safety and loyalty. Reduced email response time by 50% through templated responses and automated workflows. Streamlined invoicing and expense tracking, reducing monthly reconciliation time from 8 hours to 2 hours. Scheduled and published 20+ social media posts weekly across four platforms, contributing to 25% follower growth in six months.

Front End Manager at Okanagan Skincare Clinic

July 1, 2017 - May 1, 2019

Managed staff schedules, shift coverage, and time‑off requests for a 5–15 person team, reducing coverage gaps and improving schedule efficiency. Curated and distributed a weekly industry newsletter to 2000+ subscribers, achieving a 40% open rate and generating 27 qualified leads over six months. Acted as the primary liaison between clinic leadership, staff, and customers, ensuring clear communication flow and rapid issue resolution. Implemented standardized front‑end procedures and documentation, reducing onboarding time for new hires and improving consistency across shifts. Increased customer satisfaction scores by 15–20% by reinforcing service standards, coaching staff, and resolving escalated issues efficiently. Maintained service standards during peak periods, improving transaction throughput by 20% without compromising quality.