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I'm Navleen Khera, a Digital Content Specialist with 8+ years in the government sector. I lead high-impact digital transformation projects and shape strategic content initiatives. I’m passionate about accessibility, digital storytelling, and stakeholder management, and I excel at turning complex policies into user-friendly content while using data to improve user experience. I've delivered award-winning digital projects, strengthened community engagement, and fostered cross-department collaboration. In recent roles I’ve steered CMS migrations (e.g., Umbraco to OpenCities), overseen large-scale content rewrites, implemented streamlined workflows with Monday.com, and mentored teams on content strategy and accessibility. I’m committed to accessible, inclusive public services.…I'm Navleen Khera, a Digital Content Specialist with 8+ years in the government sector. I lead high-impact digital transformation projects and shape strategic content initiatives. I’m passionate about accessibility, digital storytelling, and stakeholder management, and I excel at turning complex policies into user-friendly content while using data to improve user experience. I've delivered award-winning digital projects, strengthened community engagement, and fostered cross-department collaboration. In recent roles I’ve steered CMS migrations (e.g., Umbraco to OpenCities), overseen large-scale content rewrites, implemented streamlined workflows with Monday.com, and mentored teams on content strategy and accessibility. I’m committed to accessible, inclusive public services.

Navleen Khera

Content Producer, Content Creator, Content Designer, +3

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I'm Navleen Khera, a Digital Content Specialist with 8+ years in the government sector. I lead high-impact digital transformation projects and shape strategic content initiatives. I’m passionate about accessibility, digital storytelling, and stakeholder management, and I excel at turning complex policies into user-friendly content while using data to improve user experience. I've delivered award-winning digital projects, strengthened community engagement, and fostered cross-department collaboration. In recent roles I’ve steered CMS migrations (e.g., Umbraco to OpenCities), overseen large-scale content rewrites, implemented streamlined workflows with Monday.com, and mentored teams on content strategy and accessibility. I’m committed to accessible, inclusive public services.…I'm Navleen Khera, a Digital Content Specialist with 8+ years in the government sector. I lead high-impact digital transformation projects and shape strategic content initiatives. I’m passionate about accessibility, digital storytelling, and stakeholder management, and I excel at turning complex policies into user-friendly content while using data to improve user experience. I've delivered award-winning digital projects, strengthened community engagement, and fostered cross-department collaboration. In recent roles I’ve steered CMS migrations (e.g., Umbraco to OpenCities), overseen large-scale content rewrites, implemented streamlined workflows with Monday.com, and mentored teams on content strategy and accessibility. I’m committed to accessible, inclusive public services.

Available to hire

I’m Navleen Khera, a Digital Content Specialist with 8+ years in the government sector. I lead high-impact digital transformation projects and shape strategic content initiatives. I’m passionate about accessibility, digital storytelling, and stakeholder management, and I excel at turning complex policies into user-friendly content while using data to improve user experience.

I’ve delivered award-winning digital projects, strengthened community engagement, and fostered cross-department collaboration. In recent roles I’ve steered CMS migrations (e.g., Umbraco to OpenCities), overseen large-scale content rewrites, implemented streamlined workflows with Monday.com, and mentored teams on content strategy and accessibility. I’m committed to accessible, inclusive public services.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Web Content Producer at City of Whittlesea Council

January 1, 2024 - Present

Led the redevelopment of the Council’s website from Umbraco to OpenCities CMS with WCAG 2.2 AA accessibility compliance; directed a team of copywriters in a complete rewrite of 1,200 web pages; acted as strategic liaison between Public Affairs and internal departments for web content projects; implemented a new Monday.com job management system to streamline update requests; created accessible digital content (text, images, video, graphics) aligned with customer service and community engagement objectives; applied SEO practices and analytics to optimise UX; mentored Comms Officers on content strategy and accessibility; developed content governance framework; supported social media channels to boost website traffic.

Digital Content Advisor at Department of Health, Victoria

July 1, 2023 - December 31, 2023

Published timely, accessible, user-focused content across departmental sites; wrote, edited and audited content per Australian Government guidelines; used JMS to schedule content updates with strategies and emergency responses; supported digital analytics and content optimization through Google Analytics and Monsido.

Digital Advisor – Websites at Department of Education, Victoria

February 1, 2023 - June 30, 2023

Led SharePoint to Drupal migration; managed end-to-end content transition; ensured WCAG/compliance and usability standards; managed content, structure, accessibility, analytics, and system support; collaborated with stakeholders for content, campaigns, and digital initiatives across channels including social media and intranet.

Knowledge Management Specialist at Auckland Council, New Zealand

February 1, 2022 - February 28, 2023

Managed knowledge content creation via Umbraco; developed and published content to optimise customer experience; supported frontline staff with accurate, customer-centric knowledge; maintained diverse content portfolios; collaborated with stakeholders for website updates and design; led content management projects and utilized data-driven insights.

Customer Service Representative - Contact Centre at Auckland Council, New Zealand

May 1, 2017 - February 28, 2022

Awarded multiple Employee of the Month recognitions; supported system and process improvements in customer handling.

Sales Consultant at Farmers Trading, NZ

May 1, 2014 - August 31, 2015

Provided customer service and sales support; contributed to meeting sales targets.

Admissions Coordinator at Golden Bells Pre School – Delhi, India

January 1, 2009 - December 31, 2013

Coordinated admissions processes and administrative support.