Amisha Advani

Delivered 5-star room service to high-profile guests, ensuring promptness, discretion, and quality presentation. Handled guest requests including custom orders, urgent deliveries, and special celebrations. Followed LQA standards and worked closely with housekeeping, kitchen as well as guest relations. Prepared and delivered guest amenities, such as welcome gifts, birthday surprises, turndown treats, and special VIP setups. Frequently entrusted to manage the shift independently, coordinating orders, phone calls, tray collection, and restocking.

Delivered in-room dining orders in line with hotel standards. Coordinated with kitchen and room service teams to ensure seamless service. Managed guest orders via phone, tablet, and in-person, with attention to dietary needs. Handled payments and maintained accurate billing records. Prepared and delivered guest amenities. Responded to service requests using the HotSos app.

Preparation and setting up the Breakfast buffet. Greeting and looking after guests during breakfast and half board (evening service). Runner at Mekong restaurant, clearing up tables and setting up for lunch service. Assisting with banquet service and breakfast supervision. Preparing seminar rooms for meetings / panorama room.