AS

Work experience· 4 roles

Lead Business Analyst · City of MarionJul 2021 – Aug 2022 · 1 yr 2 mos

Led the business analysis for the implementation of a new enterprise asset management (ERP-like) platform. Aligned business processes to system capability, delivered functional requirements, process models, and vendor-facing documentation to support implementation. Supported governance, sequencing, and delivery risk management across workstreams.

Project Lead - Frontline Transformation · Police (SAP) – Project ShieldOct 2020 – Jul 2021 · 10 mos

Delivered analysis for a major ICT transformation portfolio in frontline policing operations. Developed structured user stories and acceptance criteria; Agile delivery using Azure DevOps; coordinated across multiple delivery teams.

Business Analyst · Veteran Centric Reform Program – Services AustraliaAug 2018 – Jan 2020 · 1 yr 6 mos

Led complex digital services analysis for national programs within Veterans Affairs reform initiatives; aligned policies and governance; supported transition to digital service delivery.

Senior Business Analyst · Salesforce.comJan 2017 – Dec 2019 · 3 yrs

Education

Master of Public Administration · Flinders University2011 – 2012
Bachelor of Arts · Flinders University2008 – 2010

Certifications and awards

Salesforce Certified Administrator2017 – 2026
SAFe 4 Practitioner2019 – 2026

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