Led the business analysis for the implementation of a new enterprise asset management (ERP-like) platform. Aligned business processes to system capability, delivered functional requirements, process models, and vendor-facing documentation to support implementation. Supported governance, sequencing, and delivery risk management across workstreams.

Project Lead - Frontline Transformation at Police (SAP) – Project Shield

October 1, 2020 - July 31, 2021

Delivered analysis for a major ICT transformation portfolio in frontline policing operations. Developed structured user stories and acceptance criteria; Agile delivery using Azure DevOps; coordinated across multiple delivery teams.

Senior Business Analyst at Salesforce.com

January 1, 2017 - December 31, 2019

Led business analysis, requirements gathering, backlog management and stakeholder engagement on Salesforce-related projects; achieved Salesforce Certified Administrator (2017).

Business Analyst at Veteran Centric Reform Program – Services Australia

August 1, 2018 - January 31, 2020

Led complex digital services analysis for national programs within Veterans Affairs reform initiatives; aligned policies and governance; supported transition to digital service delivery.