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Work experience· 8 roles

Appointments Administrator · Communitas Clinics (NHS)May 2025 – Present · 1 yr 7 mos

Schedule patient appointments accurately and efficiently; manage appointment diaries; respond to patient inquiries; coordinate with healthcare providers and administrative staff to ensure smooth appointment scheduling and patient flow; assist with appointment letters and reminders; contribute to process improvements for the scheduling system.

UGC Creator & Photographer · FreelanceJan 2025 – Present · 1 yr 11 mos

Create high-quality authentic video content for brands across TikTok and Instagram Reels; specialize in short-form storytelling including product demos, lifestyle clips, testimonials, and unboxings; utilize natural lighting, creativity, and editing to produce engaging visuals; collaborate with brands to boost trust and audience engagement; deliver fast turnarounds with brand-aligned content.

Administrator / Remote · Aira (Heat pump company)Sep 2024 – Apr 2025 · 8 mos

Assist customers by confirming booked surveys and organising schedules for CleanEnergyExperts; manage and maintain booking calendars using SAP, Zendesk and HubSpot; coordinate with internal departments to ensure smooth and timely execution of bookings; escalate complex problems to supervisors; maintain accurate customer records in CRM.

Sales Executive - Remote · Grace MediaJan 2024 – Jun 2024 · 6 mos
Team Member / Administrative · Fresh / Pavilion Court - Student AccommodationApr 2023 – Jan 2024 · 10 mos
Collections Advisor · CCSCollectJun 2021 – Sep 2021 · 4 mos
Customer Service Administrator · Camelot GroupSep 2019 – Jan 2021 · 1 yr 5 mos
Customer Service Representative · ASOS.comNov 2018 – Mar 2019 · 5 mos

Education

Higher National Diploma in Commercial and Creative Photography · University of Northampton2016 – 2018
Higher National Diploma in Videography Production · University of Northampton2016 – 2018
Diploma of Higher Education in Art and Design (Photography QCF) · West Herts College2014 – 2015

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