Aisha Mukoro

Appointments Administrator at Communitas Clinics (NHS)

Schedule patient appointments accurately and efficiently; manage appointment diaries; respond to patient inquiries; coordinate with healthcare providers and administrative staff to ensure smooth appointment scheduling and patient flow; assist with appointment letters and reminders; contribute to process improvements for the scheduling system.

UGC Creator & Photographer at Freelance

Create high-quality authentic video content for brands across TikTok and Instagram Reels; specialize in short-form storytelling including product demos, lifestyle clips, testimonials, and unboxings; utilize natural lighting, creativity, and editing to produce engaging visuals; collaborate with brands to boost trust and audience engagement; deliver fast turnarounds with brand-aligned content.

Administrator / Remote at Aira (Heat pump company)

Assist customers by confirming booked surveys and organising schedules for CleanEnergyExperts; manage and maintain booking calendars using SAP, Zendesk and HubSpot; coordinate with internal departments to ensure smooth and timely execution of bookings; escalate complex problems to supervisors; maintain accurate customer records in CRM.

Sales Executive - Remote at Grace Media

Provide professional service via email and live chat and social media in relation to accounts; maintain accurate CRM records; resolve customer queries professionally in line with KPI targets; escalate issues promptly to maintain customer satisfaction; perform administration duties such as logging deposits and withdrawals, handling complaints, and ensuring compliance.

Team Member / Administrative at Fresh / Pavilion Court - Student Accommodation

Handle enquiries from residents via social networks, mediacommunications, email, telephone and in person; organise events and open days; cover the main reception; conduct viewings; process payments and monitor rent arrears; maintain GDPR-compliant data; liaise with maintenance and accommodation teams to resolve issues; use SAP, Zendesk and Hubspot.

Collections Advisor at CCSCollect

Manage overdue accounts via phone, email and other remote channels; negotiate payment plans and settlements; assess customers’ financial situations to tailor repayments; maintain CRM records; meet collection targets; identify default risks and escalate when necessary; ensure compliance with policies and data protection.

Customer Service Administrator at Camelot Group

Handle inbound calls from players and retailers; live chat and social media inquiries; view orders on CRM; escalate issues using correct procedures; stay informed about games and promotions; promote Camelot positively.