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I am a senior program manager with 16+ years leading enterprise software, SaaS, ServiceNow, and digital transformation initiatives across Europe and the US. My delivery style blends Agile and Waterfall approaches, with a strong focus on stakeholder engagement and risk management to drive measurable outcomes. I excel at aligning cross-functional teams around clear goals, delivering complex programs on time and under budget, and turning client needs into executable plans. I thrive in global, multi-disciplinary environments and have a track record of strengthening enterprise relationships, accelerating delivery, and coaching teams to higher performance. I value transparent communication, structured processes, and data-driven decision making to ensure projects meet or exceed expectations and deliver tangible business impact.…I am a senior program manager with 16+ years leading enterprise software, SaaS, ServiceNow, and digital transformation initiatives across Europe and the US. My delivery style blends Agile and Waterfall approaches, with a strong focus on stakeholder engagement and risk management to drive measurable outcomes. I excel at aligning cross-functional teams around clear goals, delivering complex programs on time and under budget, and turning client needs into executable plans. I thrive in global, multi-disciplinary environments and have a track record of strengthening enterprise relationships, accelerating delivery, and coaching teams to higher performance. I value transparent communication, structured processes, and data-driven decision making to ensure projects meet or exceed expectations and deliver tangible business impact.

Dorel Ciobanu

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I am a senior program manager with 16+ years leading enterprise software, SaaS, ServiceNow, and digital transformation initiatives across Europe and the US. My delivery style blends Agile and Waterfall approaches, with a strong focus on stakeholder engagement and risk management to drive measurable outcomes. I excel at aligning cross-functional teams around clear goals, delivering complex programs on time and under budget, and turning client needs into executable plans. I thrive in global, multi-disciplinary environments and have a track record of strengthening enterprise relationships, accelerating delivery, and coaching teams to higher performance. I value transparent communication, structured processes, and data-driven decision making to ensure projects meet or exceed expectations and deliver tangible business impact.…I am a senior program manager with 16+ years leading enterprise software, SaaS, ServiceNow, and digital transformation initiatives across Europe and the US. My delivery style blends Agile and Waterfall approaches, with a strong focus on stakeholder engagement and risk management to drive measurable outcomes. I excel at aligning cross-functional teams around clear goals, delivering complex programs on time and under budget, and turning client needs into executable plans. I thrive in global, multi-disciplinary environments and have a track record of strengthening enterprise relationships, accelerating delivery, and coaching teams to higher performance. I value transparent communication, structured processes, and data-driven decision making to ensure projects meet or exceed expectations and deliver tangible business impact.

Available to hire

I am a senior program manager with 16+ years leading enterprise software, SaaS, ServiceNow, and digital transformation initiatives across Europe and the US. My delivery style blends Agile and Waterfall approaches, with a strong focus on stakeholder engagement and risk management to drive measurable outcomes. I excel at aligning cross-functional teams around clear goals, delivering complex programs on time and under budget, and turning client needs into executable plans.

I thrive in global, multi-disciplinary environments and have a track record of strengthening enterprise relationships, accelerating delivery, and coaching teams to higher performance. I value transparent communication, structured processes, and data-driven decision making to ensure projects meet or exceed expectations and deliver tangible business impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Program Manager at Termene.ro

November 1, 2024 - Present

Launched an AI-powered homepage dashboard and chat, increasing traffic by 120% and improving user engagement. Strengthened enterprise client relationships, improving satisfaction scores through faster response times and aligned service delivery. Introduced structured cross-functional communication processes across development, support, and business teams, reducing delivery friction and boosting stakeholder confidence. Conducted company-wide discovery sessions with clients, captured needs, and translated them into concise, executable briefs. Built project timelines, milestones, and delivery schedules. Maintained clear communication across team members, stakeholders, and clients to keep programs on track.

Sr. Project Manager at Bit Pure Software

July 1, 2017 - October 1, 2024

Delivered ServiceNow HR, FSO, and Help Desk modules for a finance client; integrated Genesys, reducing case resolution and call handling times by 25%. Deployed ServiceNow HR Service Delivery for a food manufacturer, automating HR/billing workflows and increasing data accuracy by 30%. Led ServiceNow Discovery implementation for a luxury retailer, automating IT asset mapping for 200+ systems and reducing manual workload by 80%. Scoped and directed a 20+ member team across multi-phase enterprise programs. Gathered stakeholder requirements and translated them into actionable technical user stories. Oversaw integration, testing, and delivery within Agile and hybrid frameworks across the organization.

Project Manager & Business Analyst at Della Financial Services

July 1, 2017 - July 1, 2020

Coordinated cross-continental delivery with 50+ team members across Austin, Manila, and Bucharest. Maintained 99% uptime for the US Backlog Management System, managing a database of 10,000+ invoices. Improved BI project timelines by 25% through better requirements gathering and documentation. Acted as Subject Matter Expert on the backlog system, ensuring data integrity and operational continuity. Built and maintained KPI dashboards in Tableau and Business Objects to track performance.

Data Analyst at Electronic Arts

July 1, 2008 - July 1, 2017

Optimized SQL queries, resolving 95% of performance issues and improving server response speed. Built KPI tracking catalog for 15+ metrics, improving QA reporting accuracy. Managed data analysis and reporting processes for global QA operations, ensuring accuracy, system uptime, and security across multiple projects. Designed and maintained SQL databases supporting cross-functional teams. Collaborated with QA managers and developers to define KPIs, improve workflows, and align reporting with business needs.