I am a ServiceNow Consultant with extensive hands-on experience focused on delivering and optimizing Customer Service Management solutions. My journey in technology began after a successful career in sales and marketing, where I gained valuable insights into customer needs and business operations. I am passionate about problem-solving and continuous improvement, which motivates me to explore innovative solutions in the telecommunications sector. I'm always eager to learn and take on new challenges to enhance my skills and contribute effectively.…

Ksenija Tumbas

I am a ServiceNow Consultant with extensive hands-on experience focused on delivering and optimizing Customer Service Management solutions. My journey in technology began after a successful career in sales and marketing, where I gained valuable insights into customer needs and business operations. I am passionate about problem-solving and continuous improvement, which motivates me to explore innovative solutions in the telecommunications sector. I'm always eager to learn and take on new challenges to enhance my skills and contribute effectively.…

Available to hire

I am a ServiceNow Consultant with extensive hands-on experience focused on delivering and optimizing Customer Service Management solutions. My journey in technology began after a successful career in sales and marketing, where I gained valuable insights into customer needs and business operations.
I am passionate about problem-solving and continuous improvement, which motivates me to explore innovative solutions in the telecommunications sector. I’m always eager to learn and take on new challenges to enhance my skills and contribute effectively.

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Language

English
Advanced

Work Experience

ServiceNow Consultant at Sneeyeg
January 1, 2024 - January 1, 2025
ServiceNow Consultant with over two years experience in delivering and enhancing Customer Service Management solutions within the telecommunications domain, translating complex business requirements into scalable ServiceNow implementations that support high-volume customer interactions.
ServiceNow Developer at Self-employed, Remote
January 1, 2023 - January 1, 2024
After nearly fifteen years in sales and marketing, I returned to my original career, focusing on ServiceNow development while broadening my technical skill set driven by a passion for problem-solving.
Director of Sales and Marketing at Matičnjak sativa d.o.o.
January 1, 2017 - January 1, 2023
Provided strategic and practical advice to enhance marketing efforts, monitored sales team performance, and collaborated with marketing professionals to ensure brand alignment.
Media Solutions Sales Specialist at Večernji list, Styria Media Group AG
January 1, 2012 - January 1, 2017
Established sales goals and implemented client-focused solutions to enhance sales volume, successfully managing a sales team to meet sales goals.
Key Account Manager at Mandis d.o.o.
January 1, 2011 - January 1, 2012
Guided management decisions in sales and operations, while managing key partnerships and overseeing marketing campaigns.
Junior Key Account Manager at Makart i Makart d.o.o.
January 1, 2008 - January 1, 2011
Assisted in administrative tasks and managed relationships with important clients while supporting overall sales operations.

Education

Bachelor's Degree in Economics, Business IT at Faculty of Economics and Business
January 1, 2004 - January 1, 2008
Certified Implementation Specialist – Customer Service Management (CIS-CSM) at Global Education ServiceNow
January 1, 2024 - January 1, 2024
Certified System Administrator (CSA) at Global Education ServiceNow
January 1, 2023 - January 1, 2023
Micro-Certifications at Global Education ServiceNow
January 1, 2024 - January 1, 2025
Accreditations at Global Education ServiceNow
January 1, 2024 - January 1, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Media & Entertainment

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