Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm a design operations leader focused on scaling teams, elevating product quality, and turning design into measurable business impact. I build and mature design systems, drive research-driven decision frameworks, and translate complex workflows into clear, high-performing experiences. I lead global teams, establish data-driven UX metrics, strengthen cross-functional alignment, and develop organizations capable of delivering enterprise-grade outcomes. Based in Switzerland, I partner with product, engineering, and leadership to embed UX strategy into roadmaps and governance.…I'm a design operations leader focused on scaling teams, elevating product quality, and turning design into measurable business impact. I build and mature design systems, drive research-driven decision frameworks, and translate complex workflows into clear, high-performing experiences. I lead global teams, establish data-driven UX metrics, strengthen cross-functional alignment, and develop organizations capable of delivering enterprise-grade outcomes. Based in Switzerland, I partner with product, engineering, and leadership to embed UX strategy into roadmaps and governance.

Naresh Shan

Product Designer, UX Designer, Designer, +2





I'm a design operations leader focused on scaling teams, elevating product quality, and turning design into measurable business impact. I build and mature design systems, drive research-driven decision frameworks, and translate complex workflows into clear, high-performing experiences. I lead global teams, establish data-driven UX metrics, strengthen cross-functional alignment, and develop organizations capable of delivering enterprise-grade outcomes. Based in Switzerland, I partner with product, engineering, and leadership to embed UX strategy into roadmaps and governance.…I'm a design operations leader focused on scaling teams, elevating product quality, and turning design into measurable business impact. I build and mature design systems, drive research-driven decision frameworks, and translate complex workflows into clear, high-performing experiences. I lead global teams, establish data-driven UX metrics, strengthen cross-functional alignment, and develop organizations capable of delivering enterprise-grade outcomes. Based in Switzerland, I partner with product, engineering, and leadership to embed UX strategy into roadmaps and governance.

Available to hire

I’m a design operations leader focused on scaling teams, elevating product quality, and turning design into measurable business impact. I build and mature design systems, drive research-driven decision frameworks, and translate complex workflows into clear, high-performing experiences.

I lead global teams, establish data-driven UX metrics, strengthen cross-functional alignment, and develop organizations capable of delivering enterprise-grade outcomes. Based in Switzerland, I partner with product, engineering, and leadership to embed UX strategy into roadmaps and governance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Founder at DesignOps Aligned Shan

April 1, 2015 - Present

Founded consultancy to help design teams establish metrics frameworks and demonstrate strategic value to stakeholders.

Global Director in UX & Business Process Management at Johnson Controls Plc

July 1, 2023 - April 30, 2025

Led a 39-member global UX & BPM team across regions; implemented metrics-driven design operations; improved workflows; reduced operational costs by 30%; increased productivity. Established data-driven UX standards that improved user satisfaction across international teams and embedded UX strategy into product roadmap.

Head of Design & Change Management – EMEA at SwissRe

January 1, 2019 - July 31, 2023

Directed a 14-person EMEA design team; drove usability testing adoption; architected scalable design system; restructured DesignOps to embed UX in business objective planning; reduced bugs and design defects through structured review gates and process governance.

UX Team Lead at Leonteq Securities AG

August 1, 2016 - January 31, 2019

Led UX strategy and research; collaborated cross-functionally to deliver end-to-end user journeys; established UX standards to reduce usability debt; mentored designers and improved conversion metrics.

Senior UX & UI Developer at Arpage AG

July 1, 2014 - August 31, 2016

Collaborated on MVP features; refined product tasks for Agile sprints; conducted UX/UI tests; created design libraries and style guides to ensure consistency; adopted Angular Material to accelerate UI work.

Front End Designer / Front End Developer at The Brunswick Group, uSwitch & LetsGo2

July 1, 2008 - July 31, 2014

Designer and developer contractor roles focusing on UI alignment, sprint task refinement, usability testing, and reducing design-to-code time.