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I am a dedicated professional seeking a challenging environment that allows me to enhance and utilize my passion for helping the public with a high level of professionalism and outstanding customer service. With experience in emergency communications, security, and crisis support, I balance multiple priorities, maintain composure under pressure, and collaborate with teams and external agencies to protect people and property while delivering excellent service.…I am a dedicated professional seeking a challenging environment that allows me to enhance and utilize my passion for helping the public with a high level of professionalism and outstanding customer service. With experience in emergency communications, security, and crisis support, I balance multiple priorities, maintain composure under pressure, and collaborate with teams and external agencies to protect people and property while delivering excellent service.

Marium A. Qureshi

Voiceover Artist, Camera Operator, Video Editor, +2

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I am a dedicated professional seeking a challenging environment that allows me to enhance and utilize my passion for helping the public with a high level of professionalism and outstanding customer service. With experience in emergency communications, security, and crisis support, I balance multiple priorities, maintain composure under pressure, and collaborate with teams and external agencies to protect people and property while delivering excellent service.…I am a dedicated professional seeking a challenging environment that allows me to enhance and utilize my passion for helping the public with a high level of professionalism and outstanding customer service. With experience in emergency communications, security, and crisis support, I balance multiple priorities, maintain composure under pressure, and collaborate with teams and external agencies to protect people and property while delivering excellent service.

Available to hire

I am a dedicated professional seeking a challenging environment that allows me to enhance and utilize my passion for helping the public with a high level of professionalism and outstanding customer service.

With experience in emergency communications, security, and crisis support, I balance multiple priorities, maintain composure under pressure, and collaborate with teams and external agencies to protect people and property while delivering excellent service.

Skills

Microsoft Excel

Microsoft Word

Experience Level

Microsoft Excel

Expert

Microsoft Word

Expert

Language

English

Fluent

Work Experience

Emergency Medical Dispatcher (EMD) at Toronto Paramedic Services

March 1, 2025 - Present

Receives and processes all emergency and non-emergency requests for ambulance service; provides outstanding customer service; determines nature and urgency of requests using the Medical Priority Dispatch System (MPDS); dispatches emergency medical and other support vehicles; continuously monitors dispatch systems and tools to respond appropriately to calls; redirects Param*ed Service destinations using the Toronto Paramedic Services Patient Distribution System; maintains confidentiality and privacy of each patient’s personal health information in accordance with applicable laws and policies.

Volunteer Crisis Counselor at Distress Centres of Greater Toronto

June 1, 2022 - November 1, 2022

Used multiple software to switch non-stop calls from people in crisis; stayed calm and focused in busy stressful situations with excellent written communication skills; successfully completed comprehensive training program.

Security Concierge at Garda World

March 1, 2014 - December 1, 2022

Gained knowledge of current standards, policies, and procedures in the security field and practices in terms of health and safety toward the public. Maintained professional demeanor; ensured information received and relayed is efficient and accurate to policies and procedures; built and maintained professional reports while interacting with clients and members of the public; provided instructions and advice for the public and visitors with excellent customer service; documented reports, visitor access, monitoring CCTV, and all other entries to the building; maintained and coordinated files by paper and electronic data systems; developed, arranged, scheduled and organized the visit or parking system.