EP

Esme Phillips

Available to hire

Hello, I'm Esme Phillips. I am a diary manager and operations professional with a strong background in customer service, training, and financial management.

About

Hello, I’m Esme Phillips. I am a diary manager and operations professional with a strong background in customer service, training, and financial management. I excel at coordinating executives’ calendars, organizing meetings, and driving cross-functional collaboration to support strategic objectives in fast-paced environments.

I am passionate about turning complex information into clear, actionable plans, mentoring colleagues, and delivering high-quality service. My experience spans government and corporate settings, hospitality, and retail, and I bring a calm, proactive approach to challenging situations, ensuring both customers and teams feel supported and empowered.

  • 8 years' experience
  • Joined February 2026

Languages

  • EnglishFluent

Industry experience

  • Professional Services
  • Government
  • Media & Entertainment
  • Retail
  • Travel & Hospitality

More experts in Newcastle upon Tyne, United Kingdom

Work experience· 7 roles

Director's Diary Manager · HM Revenue & Customs (Director's Office)Jan 2024 – Present · 2 yrs 11 mos

Provide high-level executive support to the Director of Business Architecture in a fast-paced setting; manage the diary, arrange internal/external meetings, coordinate briefing packs, travel and logistics, align activities with strategic objectives, and liaise with senior stakeholders across HMRC.

Client Services Advisor · DXC Technology | Lloyds Banking GroupJan 2022 – Jan 2023 · 1 yr 1 mo

Handle client enquiries about personal loan accounts, assist with payment arrangements, respond to account inquiries, and resolve issues while adhering to company standards and legal requirements. Supported onboarding, produced reports, and communicated outcomes to stakeholders.

Project Trainer · TeleperformanceJan 2021 – Jan 2022 · 1 yr 1 mo

Promoted from contact centre role after 18 months to Project Trainer; tested, reviewed, and provided input on new software systems and process modifications, examining business functionality and end-user experience.

Customer Service Call Handler · TeleperformanceJan 2020 – Jan 2021 · 1 yr 1 mo
Bartender / Assistant Manager · Eastye LtdJan 2019 – Jan 2023 · 4 yrs 1 mo
Shop Assistant and Ride Operator · DiggerlandJan 2018 – Jan 2021 · 3 yrs 1 mo
Performer (Elf / Mascot) · Train to Christmas TownJan 2017 – Jan 2019 · 2 yrs 1 mo

Education

BA Honours · The Open University2022 – 2027

Hire Esme Phillips today

Post a job and invite Esme, or contact them directly. No hidden commission.

Post a job