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Hello, I'm Esme Phillips. I am a diary manager and operations professional with a strong background in customer service, training, and financial management. I excel at coordinating executives' calendars, organizing meetings, and driving cross-functional collaboration to support strategic objectives in fast-paced environments. I am passionate about turning complex information into clear, actionable plans, mentoring colleagues, and delivering high-quality service. My experience spans government and corporate settings, hospitality, and retail, and I bring a calm, proactive approach to challenging situations, ensuring both customers and teams feel supported and empowered.…Hello, I'm Esme Phillips. I am a diary manager and operations professional with a strong background in customer service, training, and financial management. I excel at coordinating executives' calendars, organizing meetings, and driving cross-functional collaboration to support strategic objectives in fast-paced environments. I am passionate about turning complex information into clear, actionable plans, mentoring colleagues, and delivering high-quality service. My experience spans government and corporate settings, hospitality, and retail, and I bring a calm, proactive approach to challenging situations, ensuring both customers and teams feel supported and empowered.

Esme Phillips

Project Manager, Production Manager, Content Producer, +2

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Hello, I'm Esme Phillips. I am a diary manager and operations professional with a strong background in customer service, training, and financial management. I excel at coordinating executives' calendars, organizing meetings, and driving cross-functional collaboration to support strategic objectives in fast-paced environments. I am passionate about turning complex information into clear, actionable plans, mentoring colleagues, and delivering high-quality service. My experience spans government and corporate settings, hospitality, and retail, and I bring a calm, proactive approach to challenging situations, ensuring both customers and teams feel supported and empowered.…Hello, I'm Esme Phillips. I am a diary manager and operations professional with a strong background in customer service, training, and financial management. I excel at coordinating executives' calendars, organizing meetings, and driving cross-functional collaboration to support strategic objectives in fast-paced environments. I am passionate about turning complex information into clear, actionable plans, mentoring colleagues, and delivering high-quality service. My experience spans government and corporate settings, hospitality, and retail, and I bring a calm, proactive approach to challenging situations, ensuring both customers and teams feel supported and empowered.

Available to hire

Hello, I’m Esme Phillips. I am a diary manager and operations professional with a strong background in customer service, training, and financial management. I excel at coordinating executives’ calendars, organizing meetings, and driving cross-functional collaboration to support strategic objectives in fast-paced environments.

I am passionate about turning complex information into clear, actionable plans, mentoring colleagues, and delivering high-quality service. My experience spans government and corporate settings, hospitality, and retail, and I bring a calm, proactive approach to challenging situations, ensuring both customers and teams feel supported and empowered.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Director's Diary Manager at HM Revenue & Customs (Director's Office)

January 1, 2024 - Present

Provide high-level executive support to the Director of Business Architecture in a fast-paced setting; manage the diary, arrange internal/external meetings, coordinate briefing packs, travel and logistics, align activities with strategic objectives, and liaise with senior stakeholders across HMRC.

Client Services Advisor at DXC Technology | Lloyds Banking Group

January 1, 2022 - January 1, 2023

Handle client enquiries about personal loan accounts, assist with payment arrangements, respond to account inquiries, and resolve issues while adhering to company standards and legal requirements. Supported onboarding, produced reports, and communicated outcomes to stakeholders.

Project Trainer at Teleperformance

January 1, 2021 - January 1, 2022

Promoted from contact centre role after 18 months to Project Trainer; tested, reviewed, and provided input on new software systems and process modifications, examining business functionality and end-user experience.

Customer Service Call Handler at Teleperformance

January 1, 2020 - January 1, 2021

Primary contact for members during COVID-19 testing; managed large call volumes, answered sensitive inquiries, ensured privacy and data protection, and delivered service with empathy.

Bartender / Assistant Manager at Eastye Ltd

January 1, 2019 - January 1, 2023

In charge of day-to-day operations of busy bar venues, bartending, guest service, stock control, licensing compliance, health and safety, and handling large crowds during peak periods.

Shop Assistant and Ride Operator at Diggerland

January 1, 2018 - January 1, 2021

Managed daily shop operations, guest service, stock control, cash handling, and ensured licensing, health and safety compliance while interacting with hundreds of customers daily in a high-energy environment.

Performer (Elf / Mascot) at Train to Christmas Town

January 1, 2017 - January 1, 2019

Seasonal performer requiring high audience contact, crowd engagement, and interactive storytelling; progressed to full mascot role for tours and events.