Bruna Coutinho
Im Bruna Góes Coutinho a professional with a bachelors degree in architecture who moved into high-level administrative support.
About
Im Bruna Góes Coutinho a professional with a bachelors degree in architecture who moved into high-level administrative support. Between 2023 and 2025 I served as a Virtual Assistant Representative for Cali Maids LA where I managed complex scheduling handled customer service requests and organized digital documentation using tools like Jobber Slack and Notion. In addition I have a lot of experience managing social media and creating content which enables me to contribute creatively using Canva and Adobe Photoshop in addition to standard administrative duties. I can support diverse teams and clients with clarity and efficiency because I speak Portuguese and English fluently. By combining my architectural eye for detail with my proven track record in remote operations I offer a unique and highly organized approach to any virtual assistant role.
- 6 years' experience
- Joined February 2026
Languages
- EnglishFluent
- PortugueseFluent
- Spanish; CastilianIntermediate
Industry experience
- Education
- Professional Services
- Travel & Hospitality
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Work experience· 6 roles
Performed administrative tasks using TaxDome client portal and assisted guests with document requests. Collaborated with other departments to coordinate guest services.
Led onboarding videocalls, accelerating student entry into core modules by 20%. Provided technical support through WhatsApp and email, maintaining rapid response times and enhancing retention.
Provided multilingual support handling 80+ tickets daily with a high customer satisfaction rate. Managed scheduling and contract updates enhancing user satisfaction.
Education
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