BC

Bruna Coutinho

Available to hire

Im Bruna Góes Coutinho a professional with a bachelors degree in architecture who moved into high-level administrative support.

About

Im Bruna Góes Coutinho a professional with a bachelors degree in architecture who moved into high-level administrative support. Between 2023 and 2025 I served as a Virtual Assistant Representative for Cali Maids LA where I managed complex scheduling handled customer service requests and organized digital documentation using tools like Jobber Slack and Notion. In addition I have a lot of experience managing social media and creating content which enables me to contribute creatively using Canva and Adobe Photoshop in addition to standard administrative duties. I can support diverse teams and clients with clarity and efficiency because I speak Portuguese and English fluently. By combining my architectural eye for detail with my proven track record in remote operations I offer a unique and highly organized approach to any virtual assistant role.

  • 6 years' experience
  • Joined February 2026

Languages

  • EnglishFluent
  • PortugueseFluent
  • Spanish; CastilianIntermediate

Industry experience

  • Education
  • Professional Services
  • Travel & Hospitality

Work experience· 6 roles

Front Desk Receptionist · Hotel Serra NevadaJan 2023 – Dec 2024 · 2 yrs

Performed administrative tasks using TaxDome client portal and assisted guests with document requests. Collaborated with other departments to coordinate guest services.

Customer Success Mentor · Cel Media / Cel EducationJan 2023 – Dec 2025 · 3 yrs

Led onboarding videocalls, accelerating student entry into core modules by 20%. Provided technical support through WhatsApp and email, maintaining rapid response times and enhancing retention.

Virtual Assistant Representative (CRS) · Cali MaidsJan 2022 – Dec 2025 · 4 yrs

Provided multilingual support handling 80+ tickets daily with a high customer satisfaction rate. Managed scheduling and contract updates enhancing user satisfaction.

Customer Support Representative · ConcentrixJan 2022 – Dec 2023 · 2 yrs
Event Assistant/Receptionist · Casa na TocaJan 2018 – Dec 2018 · 1 yr
Design and social media content · Universidade Veiga de AlmeidaJan 2017 – Dec 2019 · 3 yrs

Education

Bachelor of Architecture (BArch) · Universidade Veiga de Almeida2015 – 2020

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