Im Bruna Góes Coutinho a professional with a bachelors degree in architecture who moved into high-level administrative support. Between 2023 and 2025 I served as a Virtual Assistant Representative for Cali Maids LA where I managed complex scheduling handled customer service requests and organized digital documentation using tools like Jobber Slack and Notion. In addition I have a lot of experience managing social media and creating content which enables me to contribute creatively using Canva and Adobe Photoshop in addition to standard administrative duties. I can support diverse teams and clients with clarity and efficiency because I speak Portuguese and English fluently. By combining my architectural eye for detail with my proven track record in remote operations I offer a unique and highly organized approach to any virtual assistant role.

Bruna Coutinho

Im Bruna Góes Coutinho a professional with a bachelors degree in architecture who moved into high-level administrative support. Between 2023 and 2025 I served as a Virtual Assistant Representative for Cali Maids LA where I managed complex scheduling handled customer service requests and organized digital documentation using tools like Jobber Slack and Notion. In addition I have a lot of experience managing social media and creating content which enables me to contribute creatively using Canva and Adobe Photoshop in addition to standard administrative duties. I can support diverse teams and clients with clarity and efficiency because I speak Portuguese and English fluently. By combining my architectural eye for detail with my proven track record in remote operations I offer a unique and highly organized approach to any virtual assistant role.

Available to hire

Im Bruna Góes Coutinho a professional with a bachelors degree in architecture who moved into high-level administrative support. Between 2023 and 2025 I served as a Virtual Assistant Representative for Cali Maids LA where I managed complex scheduling handled customer service requests and organized digital documentation using tools like Jobber Slack and Notion. In addition I have a lot of experience managing social media and creating content which enables me to contribute creatively using Canva and Adobe Photoshop in addition to standard administrative duties. I can support diverse teams and clients with clarity and efficiency because I speak Portuguese and English fluently. By combining my architectural eye for detail with my proven track record in remote operations I offer a unique and highly organized approach to any virtual assistant role.

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Language

English
Fluent
Portuguese
Fluent
Spanish; Castilian
Intermediate

Work Experience

Design and social media content at Universidade Veiga de Almeida
January 1, 2017 - December 31, 2019
Designed and produced 15+ high-quality social media graphics weekly, boosting Instagram engagement by 25% over six months through visually compelling content aligned with Ecoarq’s sustainability mission. Developed and maintained a consistent visual identity by creating reusable design templates, reducing content production time by 30%. Engaged directly with followers through creative captions and interactive posts, increasing community engagement around architectural topics.
Event Assistant/Receptionist at Casa na Toca
January 1, 2018 - December 31, 2018
Delivered high-touch customer service, ensuring a seamless check-in/check-out process. Collaborated with diverse teams to streamline event flow and anticipated guest needs to provide tailored solutions.
Customer Support Representative at Concentrix
January 1, 2022 - December 31, 2023
Acted as a liaison between students and internal teams, collecting structured feedback that led to product improvements. Maintained strong SLA adherence while optimizing internal knowledge base and communication flows.
Customer Success Mentor at Cel Media / Cel Education
January 1, 2023 - December 31, 2025
Led onboarding videocalls, accelerating student entry into core modules by 20%. Provided technical support through WhatsApp and email, maintaining rapid response times and enhancing retention.
Front Desk Receptionist at Hotel Serra Nevada
January 1, 2023 - December 31, 2024
Performed administrative tasks using TaxDome client portal and assisted guests with document requests. Collaborated with other departments to coordinate guest services.
Virtual Assistant Representative (CRS) at Cali Maids
January 1, 2022 - December 31, 2025
Provided multilingual support handling 80+ tickets daily with a high customer satisfaction rate. Managed scheduling and contract updates enhancing user satisfaction.

Education

Bachelor of Architecture (BArch) at Universidade Veiga de Almeida
January 1, 2015 - January 1, 2020

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Travel & Hospitality