I am a customer success professional with over five years of experience in building strong client relationships, resolving complex issues, and driving customer satisfaction. Alongside my career in customer advisory, I am also the founder of Calivra.ng, where I design and sell timeless jewelry pieces. Through this venture, I’ve grown an Instagram presence by creating engaging video content and visuals using CapCut and Canva, blending creativity with storytelling to connect with audiences. My background in customer success has sharpened my communication, empathy, and problem-solving skills, while my content creation work has given me hands-on experience in digital marketing, brand building, and visual design. Together, these experiences make me uniquely positioned to create content that not only resonates with audiences but also strengthens customer trust and loyalty.…

Ofure Aigberadion

I am a customer success professional with over five years of experience in building strong client relationships, resolving complex issues, and driving customer satisfaction. Alongside my career in customer advisory, I am also the founder of Calivra.ng, where I design and sell timeless jewelry pieces. Through this venture, I’ve grown an Instagram presence by creating engaging video content and visuals using CapCut and Canva, blending creativity with storytelling to connect with audiences. My background in customer success has sharpened my communication, empathy, and problem-solving skills, while my content creation work has given me hands-on experience in digital marketing, brand building, and visual design. Together, these experiences make me uniquely positioned to create content that not only resonates with audiences but also strengthens customer trust and loyalty.…

Available to hire

I am a customer success professional with over five years of experience in building strong client relationships, resolving complex issues, and driving customer satisfaction. Alongside my career in customer advisory, I am also the founder of Calivra.ng, where I design and sell timeless jewelry pieces. Through this venture, I’ve grown an Instagram presence by creating engaging video content and visuals using CapCut and Canva, blending creativity with storytelling to connect with audiences.

My background in customer success has sharpened my communication, empathy, and problem-solving skills, while my content creation work has given me hands-on experience in digital marketing, brand building, and visual design. Together, these experiences make me uniquely positioned to create content that not only resonates with audiences but also strengthens customer trust and loyalty.

See more

Experience Level

Expert
Intermediate

Language

English
Fluent

Work Experience

Customer Success Specialist at Access Bank Nigeria
September 1, 2019 - Present
Fostered customer loyalty by providing proactive, solutions-focused support across account inquiries, product usage, and transaction-related concerns. Utilized Salesforce CRM to track support tickets, manage escalations, and ensure timely resolution in compliance with banking SLAs. Boosted revenue opportunities through consultative upselling and cross-selling of financial products tailored to individual customer needs, increasing average product uptake. Collaborated cross-functionally with operations, risk, and compliance teams to streamline internal processes and enhance the overall customer experience. Resolved 130% of average email and live chat interactions monthly, achieving 98% CSAT. Contributed to 65% First Contact Resolution success, reducing follow-ups and improving customer effort score. Identified customer needs and assisted with feature usage, troubleshooting, and account or billing issues. Monitored customer complaints and followed up to ensure resolution, escalating to ma

Education

Bachelor of Science (B.Sc) in Biochemistry at Madonna University, Rivers State, Nigeria
January 11, 2030 - February 2, 2026

Qualifications

Data Analysis – Side hustle Virtual Assistant
January 11, 2030 - February 2, 2026

Industry Experience

Financial Services, Software & Internet, Professional Services