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I'm Giada Sanfilippo, a data-driven professional transitioning into Data Analyst roles. I have 7+ years of experience working with large datasets, operational KPIs, reporting tools, and cross-functional stakeholders.\n\nMy hands-on expertise includes Excel, SQL-based reporting, CRM systems, and data quality control. I excel at extracting actionable insights from operational data to improve performance, compliance, and customer outcomes.…I'm Giada Sanfilippo, a data-driven professional transitioning into Data Analyst roles. I have 7+ years of experience working with large datasets, operational KPIs, reporting tools, and cross-functional stakeholders.\n\nMy hands-on expertise includes Excel, SQL-based reporting, CRM systems, and data quality control. I excel at extracting actionable insights from operational data to improve performance, compliance, and customer outcomes.

Giada Sanfilippo

Data Analyst, Data Scientist, Data Visualizer, +2

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I'm Giada Sanfilippo, a data-driven professional transitioning into Data Analyst roles. I have 7+ years of experience working with large datasets, operational KPIs, reporting tools, and cross-functional stakeholders.\n\nMy hands-on expertise includes Excel, SQL-based reporting, CRM systems, and data quality control. I excel at extracting actionable insights from operational data to improve performance, compliance, and customer outcomes.…I'm Giada Sanfilippo, a data-driven professional transitioning into Data Analyst roles. I have 7+ years of experience working with large datasets, operational KPIs, reporting tools, and cross-functional stakeholders.\n\nMy hands-on expertise includes Excel, SQL-based reporting, CRM systems, and data quality control. I excel at extracting actionable insights from operational data to improve performance, compliance, and customer outcomes.

Available to hire

I’m Giada Sanfilippo, a data-driven professional transitioning into Data Analyst roles. I have 7+ years of experience working with large datasets, operational KPIs, reporting tools, and cross-functional stakeholders.\n\nMy hands-on expertise includes Excel, SQL-based reporting, CRM systems, and data quality control. I excel at extracting actionable insights from operational data to improve performance, compliance, and customer outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

Italian Content Moderator Advisor – Tier 1 at Concentrix

September 1, 2024 - January 1, 2025

Reviewed and analyzed 1,000+ pieces of content per week to ensure compliance with platform policies and legal standards. Applied keyword-based decision frameworks to detect policy violations, improving moderation accuracy by 20%. Performed real-time data validation on published content, reducing exposure to harmful material by 30%. Documented moderation outcomes and trends to support QA reporting. Contributed to data-driven decisions that enhanced platform safety and brand trust.

EMEA Marketplace Operations Specialist (B2B) at Concentrix

September 1, 2021 - September 1, 2024

Managed and analyzed operational data for a portfolio of 200+ B2B clients across the EMEA region. Tracked and optimized shipment KPIs, achieving 70%+ on-time delivery through data-driven prioritization. Analyzed order flow, production timelines, and shipping constraints to resolve high-impact supply chain issues. Generated performance insights using Excel, SAP, and internal reporting tools to support decision-making. Reduced order delays by 25% by identifying bottlenecks through operational data analysis. Served as key liaison between customers, logistics, finance, and production teams using structured data insights.

Customer Service Representative at National Pen

August 1, 2017 - August 1, 2021

Analyzed customer order and complaint data to identify recurring issues, contributing to improved resolution workflows. Processed and validated 500+ orders monthly using Oracle database systems. Participated in EN-ER Data Quality Project, investigating root causes of data-entry errors and unclear system codes. Improved error resolution time by 15% through structured data investigations and reporting. Supported sales growth through data-backed upselling strategies.