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I am an administrative and customer service professional with 20+ years of experience across office administration, executive support, procurement, logistics, and client relations. I am skilled in CRM tools, Xero accounting, social media management, and remote operations. I’m known for strong problem-solving abilities, reliability, and efficiency in fast-paced environments.…

Catherine S. Zarraga

Social Media Manager, Project Manager, Content Producer, +2

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I am an administrative and customer service professional with 20+ years of experience across office administration, executive support, procurement, logistics, and client relations. I am skilled in CRM tools, Xero accounting, social media management, and remote operations. I’m known for strong problem-solving abilities, reliability, and efficiency in fast-paced environments.…

Available to hire

I am an administrative and customer service professional with 20+ years of experience across office administration, executive support, procurement, logistics, and client relations.

I am skilled in CRM tools, Xero accounting, social media management, and remote operations. I’m known for strong problem-solving abilities, reliability, and efficiency in fast-paced environments.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Executive Assistant to CEO / Social Media Manager at Bruntwork – Remote

April 1, 2022 - Present

Manage CEO’s calendar, travel arrangements, and email organization. Handle meeting minutes and administrative support tasks. Create social media content (posts, reels) using Canva. Generate analytics reports and manage lead funnels. Invoicing and reconciliation in Xero.

ESL Tutor at Rare Job Philippines – Remote

March 1, 2022 - March 31, 2023

Conduct one-on-one English lessons and provide improvement feedback.

Customer Service / Sales Executive at Albx Retail & Display LLC

June 1, 2019 - March 31, 2021

Assist customers and manage sales inquiries. Coordinate pricing, POs, RFQs, and client communications. Record and manage CRM documents. Prepare invoices and confirm shipments.

Procurement & Logistics Head / Executive Assistant at PEB International

September 1, 2017 - June 30, 2019

Manage new customer/vendor setups and pricing coordination. Sales and Purchase Order processing. Handle logistics, shipping documents, petty cash, and procurement. Manage CEO’s itinerary, contracts, and office administration.

Assistant Desk & Associate at UPS International

March 1, 2014 - August 31, 2017

Assist customers with parcel concerns. Handle escalations and documentation.

Team Manager at Sutherland Global Services

September 1, 2007 - March 31, 2014

Supervise a team of 40 agents, audit calls, provide coaching. Manage reports and handle escalations. Conduct training for new and tenured agents.