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I am a Senior Technical Writer and Business Analyst with over 10 years in IT, focusing on documenting processes, editing, eliciting and writing functional requirements, release notes, and use cases for PC and mainframe environments. I excel at gathering requirements with SMEs and technical staff to produce accurate, actionable documentation and training materials. I am client-facing, organized, and results-driven, with a proven track record creating tutorials, SOPs, and policy manuals, and delivering training materials for software releases and applications. I thrive in collaborative, fast-paced environments and enjoy turning complex information into clear, usable guidance.…I am a Senior Technical Writer and Business Analyst with over 10 years in IT, focusing on documenting processes, editing, eliciting and writing functional requirements, release notes, and use cases for PC and mainframe environments. I excel at gathering requirements with SMEs and technical staff to produce accurate, actionable documentation and training materials. I am client-facing, organized, and results-driven, with a proven track record creating tutorials, SOPs, and policy manuals, and delivering training materials for software releases and applications. I thrive in collaborative, fast-paced environments and enjoy turning complex information into clear, usable guidance.

Betti L. Lee

Writer, Content Creator, Content Designer, +2

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I am a Senior Technical Writer and Business Analyst with over 10 years in IT, focusing on documenting processes, editing, eliciting and writing functional requirements, release notes, and use cases for PC and mainframe environments. I excel at gathering requirements with SMEs and technical staff to produce accurate, actionable documentation and training materials. I am client-facing, organized, and results-driven, with a proven track record creating tutorials, SOPs, and policy manuals, and delivering training materials for software releases and applications. I thrive in collaborative, fast-paced environments and enjoy turning complex information into clear, usable guidance.…I am a Senior Technical Writer and Business Analyst with over 10 years in IT, focusing on documenting processes, editing, eliciting and writing functional requirements, release notes, and use cases for PC and mainframe environments. I excel at gathering requirements with SMEs and technical staff to produce accurate, actionable documentation and training materials. I am client-facing, organized, and results-driven, with a proven track record creating tutorials, SOPs, and policy manuals, and delivering training materials for software releases and applications. I thrive in collaborative, fast-paced environments and enjoy turning complex information into clear, usable guidance.

Available to hire

I am a Senior Technical Writer and Business Analyst with over 10 years in IT, focusing on documenting processes, editing, eliciting and writing functional requirements, release notes, and use cases for PC and mainframe environments. I excel at gathering requirements with SMEs and technical staff to produce accurate, actionable documentation and training materials.

I am client-facing, organized, and results-driven, with a proven track record creating tutorials, SOPs, and policy manuals, and delivering training materials for software releases and applications. I thrive in collaborative, fast-paced environments and enjoy turning complex information into clear, usable guidance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Writer/Documentation Analyst (Contractor) at Kaiser Permanente

March 1, 2012 - July 1, 2012

Wrote processes, procedures, user guides and online training manuals for five Internet-based applications used by public utilities; collaborated with developers and SMEs to document workflows; produced SOPs and policy manuals; created training materials and release notes.

Freelance Writer/Content Producer at EXAMINER.COM, DEMAND STUDIOS

April 1, 2009 - March 1, 2017

Produced online content for Examiner.com and Demand Studios, delivering clear, structured material for publication across diverse topics.

Technical Writer/Business Analyst (Contractor) at EMSC

January 1, 2011 - December 1, 2011

Documented business processes, wrote SOPs and user guides, and collaborated with IT and healthcare staff to improve documentation quality.

Technical Writer/Business Analyst (Contractor) at Kaiser Permanente

April 1, 2008 - April 1, 2009

Wrote technical documentation and business analysis materials; supported IT projects and release communications; created training materials.

Technical Writer/Business Analyst at AARDEX, LLC

May 1, 2006 - March 1, 2008

Wrote SOPs and documentation; produced policy manuals and project documentation; contributed to process improvement and quality assurance.