Zsuzsanna Berta Athen

Reservations Agent ( call center) at TELUS Digital

Reservations Agent (call center) at TELUS Digital - Plovdiv

Provided courteous customer support and reservation processing for TELUS Digital's clients. Resolved inquiries, updated booking systems, and maintained accurate records in a fast-paced call center environment. Collaborated with team to meet daily service targets and ensure a positive customer experience.

Office Administrator at Beier farm

Office Administrator at Beier farm - Kjellerup

Managed daily administrative operations, including scheduling, document handling, supplier communications, and record-keeping. Implemented organized filing and helped streamline workflows to support the farm's office.

Accommodation Manager at Bridge House Hotel, Spa and Leisure Club

Accommodation Manager at Bridge House Hotel, Spa and Leisure Club - Tullamore, County Offaly

Oversaw guest accommodations, housekeeping coordination, and front-of-house support. Ensured high service standards, managed staff scheduling, and liaised with departments to optimize guest experience.

Head housekeeper and Personal Assistant at The Nanny Poppins Agency, Canadian family

Head housekeeper and Personal Assistant at The Nanny Poppins Agency, Canadian family - Lisbon, Portugal

Led housekeeping team for a Canadian family in Lisbon, coordinating schedules, cleaning quality, and property upkeep. Provided personal assistant support, ran errands, and maintained household systems.

Owner at Eurostyle Housekeeping

Owner at Eurostyle Housekeeping - Charlotte, NC

Owner of a housekeeping business, recruited and trained staff, built client relationships, and managed budgets, vendor contracts, and operations across multiple locations.

Housekeeping supervisor at Hilton Hotel Budapest****

Housekeeping supervisor at Hilton Hotel Budapest**** - Budapest

Supervised housekeeping teams at a four-star hotel, ensured cleanliness standards, trained staff, and improved service efficiency through process improvements.

Barmanager at Rolau Ltd.

Barmanager at Rolau Ltd. - Budapest, Ungarn

Managed bar operations, inventory, staff scheduling, and customer service in a busy bar environment.

Soldier at MAGYAR HONVÉDSÉG