Elge O. Dela Cruz

Assisted in creating and scheduling engaging content across social media platforms to increase brand visibility and engagement. Monitored social media metrics, analyzed performance data, and prepared reports to support strategy improvements. Supported social media campaigns, including content creation, community management, and influencer collaborations.

Reviewed and evaluated Mandarin audio, transcripts, and translations to ensure accuracy, clarity, and adherence to guidelines. Performed high-quality Mandarin transcription, proofreading, and content verification for audio and video materials. Identified linguistic, grammatical, and contextual errors; provided corrective feedback and ensured compliance with style guides. Utilized QA tools and software to track, document, and report quality metrics and maintain consistency.

Directed overall operations, ensuring exceptional visitor experiences and efficient daily operations. Led and developed cross-functional teams across guest services, operations, facilities, and administration. Managed budgets, revenue streams, and cost controls to maximize profitability and financial performance. Ensured compliance with safety regulations, local laws, permits, and risk management standards. Drove strategic initiatives, partnerships, and continuous improvements to increase visitation, satisfaction, and operational efficiency.