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I am a cybersecurity professional with an M.Sc. in Cybersecurity and hands-on experience in technical analysis, network security, and customer-focused software support. I have a proven track record in troubleshooting complex technical issues, implementing quality management systems, and delivering exceptional service in fast-paced technology environments. I am fluent in multiple languages, including English, Hindi, Punjabi and German (A2 completed, B1 in progress). I am passionate about leveraging my technical expertise to drive secure software solutions and strengthen an organization's security posture.…I am a cybersecurity professional with an M.Sc. in Cybersecurity and hands-on experience in technical analysis, network security, and customer-focused software support. I have a proven track record in troubleshooting complex technical issues, implementing quality management systems, and delivering exceptional service in fast-paced technology environments. I am fluent in multiple languages, including English, Hindi, Punjabi and German (A2 completed, B1 in progress). I am passionate about leveraging my technical expertise to drive secure software solutions and strengthen an organization's security posture.

Neha Verma

Programmer, Web Developer, Data Scientist, +2

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I am a cybersecurity professional with an M.Sc. in Cybersecurity and hands-on experience in technical analysis, network security, and customer-focused software support. I have a proven track record in troubleshooting complex technical issues, implementing quality management systems, and delivering exceptional service in fast-paced technology environments. I am fluent in multiple languages, including English, Hindi, Punjabi and German (A2 completed, B1 in progress). I am passionate about leveraging my technical expertise to drive secure software solutions and strengthen an organization's security posture.…I am a cybersecurity professional with an M.Sc. in Cybersecurity and hands-on experience in technical analysis, network security, and customer-focused software support. I have a proven track record in troubleshooting complex technical issues, implementing quality management systems, and delivering exceptional service in fast-paced technology environments. I am fluent in multiple languages, including English, Hindi, Punjabi and German (A2 completed, B1 in progress). I am passionate about leveraging my technical expertise to drive secure software solutions and strengthen an organization's security posture.

Available to hire

I am a cybersecurity professional with an M.Sc. in Cybersecurity and hands-on experience in technical analysis, network security, and customer-focused software support.

I have a proven track record in troubleshooting complex technical issues, implementing quality management systems, and delivering exceptional service in fast-paced technology environments. I am fluent in multiple languages, including English, Hindi, Punjabi and German (A2 completed, B1 in progress). I am passionate about leveraging my technical expertise to drive secure software solutions and strengthen an organization’s security posture.

Skills

Microsoft Office

Microsoft Excel

Microsoft Word

Experience Level

Microsoft Office

Expert

Microsoft Excel

Expert

Microsoft Word

Expert

Language

English

Fluent

Hindi

Advanced

Panjabi, Punjabi

Advanced

German

Beginner

Work Experience

Technical Analyst at eClerx Services Ltd

November 1, 2019 - January 31, 2021

Analyzed and resolved complex technical issues via phone and web-chat, configured and optimized network settings to meet performance requirements, developed and maintained quality management systems, performed diagnostic analysis and root-cause troubleshooting, created and managed customer databases, educated clients on software updates to improve adoption, and promoted a culture focused on exceeding customer expectations, while surpassing performance standards.

Customer Service Representative at Teleperformance Pvt Ltd

October 1, 2018 - September 30, 2019

Managed customer inquiries and resolved service complaints with high satisfaction, demonstrated product knowledge to guide customers through software solutions, processed orders across multiple channels, and maintained detailed records ensuring data integrity and compliance.

Operations Associate at Amazon (via Randstad)

December 1, 2023 - January 31, 2024

Supported warehouse operations in a technology-driven logistics environment and adapted quickly to new systems and processes in an international work setting.