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I'm a customer-focused professional with extensive experience in customer service, inside sales, and banking operations across regulated, high-volume environments. I’ve supported clients, processed transactions, and ensured data accuracy, always aiming to deliver high-quality service and smooth operations. Across roles in banks, corporate services, and hospitality, I’ve built strong CRM practices, supported service workflows, and collaborated with teams to meet client needs. I’m fluent in Portuguese and English and thrive in detail-oriented settings where confidentiality and compliance matter.…I'm a customer-focused professional with extensive experience in customer service, inside sales, and banking operations across regulated, high-volume environments. I’ve supported clients, processed transactions, and ensured data accuracy, always aiming to deliver high-quality service and smooth operations. Across roles in banks, corporate services, and hospitality, I’ve built strong CRM practices, supported service workflows, and collaborated with teams to meet client needs. I’m fluent in Portuguese and English and thrive in detail-oriented settings where confidentiality and compliance matter.

Ana Carolina Galo

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I'm a customer-focused professional with extensive experience in customer service, inside sales, and banking operations across regulated, high-volume environments. I’ve supported clients, processed transactions, and ensured data accuracy, always aiming to deliver high-quality service and smooth operations. Across roles in banks, corporate services, and hospitality, I’ve built strong CRM practices, supported service workflows, and collaborated with teams to meet client needs. I’m fluent in Portuguese and English and thrive in detail-oriented settings where confidentiality and compliance matter.…I'm a customer-focused professional with extensive experience in customer service, inside sales, and banking operations across regulated, high-volume environments. I’ve supported clients, processed transactions, and ensured data accuracy, always aiming to deliver high-quality service and smooth operations. Across roles in banks, corporate services, and hospitality, I’ve built strong CRM practices, supported service workflows, and collaborated with teams to meet client needs. I’m fluent in Portuguese and English and thrive in detail-oriented settings where confidentiality and compliance matter.

Available to hire

I’m a customer-focused professional with extensive experience in customer service, inside sales, and banking operations across regulated, high-volume environments. I’ve supported clients, processed transactions, and ensured data accuracy, always aiming to deliver high-quality service and smooth operations.

Across roles in banks, corporate services, and hospitality, I’ve built strong CRM practices, supported service workflows, and collaborated with teams to meet client needs. I’m fluent in Portuguese and English and thrive in detail-oriented settings where confidentiality and compliance matter.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Advanced

Work Experience

Receptionist / Front Desk Support (Cover) at Gilligan Black

January 1, 2025 - Present

Front desk customer service and visitor support. Handling calls and emails, scheduling, administrative tasks, and maintaining professional service standards in a client-facing environment.

Cleaning & Catering Supervisor at Bidvest Noonan

January 1, 2022 - January 1, 2025

Supervised teams and coordinated daily operations while ensuring service quality for clients. Handled customer requests, managed stock control, and trained new employees.

Bank Teller / Customer Service & Credit Operations at Banco Santander

January 1, 2018 - January 1, 2021

Provided customer service and support in a banking environment, assisting clients with account services, transactions, documentation, and credit-related requests while ensuring compliance and data accuracy.

Inside Sales & B2B Customer Support at iFood

January 1, 2016 - January 1, 2018

Provided phone and email support for B2B clients, supporting sales activities, resolving inquiries, updating customer information in CRM systems, and ensuring accurate documentation.

Senior Bank Teller / Branch Customer Service at Banco Itaú

January 1, 2007 - January 1, 2016

Delivered high-quality customer service in a high-volume environment, supporting clients with account services, transactions, documentation, and daily operational accuracy.