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Hi there! I'm Carla Abrantes, a Marketing Strategist with a strong background in real estate marketing and customer service management. I excel at using digital tools and e-commerce platforms to streamline service delivery and boost client satisfaction. I’ve led marketing initiatives across Portugal, Angola, and Ireland, and I’m eager to bring my brand growth mindset to exciting real estate ventures in Lisbon. I value clear communication, swift issue resolution, and data-driven decisions that drive tangible results for clients and teams.…Hi there! I'm Carla Abrantes, a Marketing Strategist with a strong background in real estate marketing and customer service management. I excel at using digital tools and e-commerce platforms to streamline service delivery and boost client satisfaction. I’ve led marketing initiatives across Portugal, Angola, and Ireland, and I’m eager to bring my brand growth mindset to exciting real estate ventures in Lisbon. I value clear communication, swift issue resolution, and data-driven decisions that drive tangible results for clients and teams.

Carla Abrantes

Marketing Strategist, Growth Marketer, Brand Strategist, +2

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Hi there! I'm Carla Abrantes, a Marketing Strategist with a strong background in real estate marketing and customer service management. I excel at using digital tools and e-commerce platforms to streamline service delivery and boost client satisfaction. I’ve led marketing initiatives across Portugal, Angola, and Ireland, and I’m eager to bring my brand growth mindset to exciting real estate ventures in Lisbon. I value clear communication, swift issue resolution, and data-driven decisions that drive tangible results for clients and teams.…Hi there! I'm Carla Abrantes, a Marketing Strategist with a strong background in real estate marketing and customer service management. I excel at using digital tools and e-commerce platforms to streamline service delivery and boost client satisfaction. I’ve led marketing initiatives across Portugal, Angola, and Ireland, and I’m eager to bring my brand growth mindset to exciting real estate ventures in Lisbon. I value clear communication, swift issue resolution, and data-driven decisions that drive tangible results for clients and teams.

Available to hire

Hi there! I’m Carla Abrantes, a Marketing Strategist with a strong background in real estate marketing and customer service management. I excel at using digital tools and e-commerce platforms to streamline service delivery and boost client satisfaction.

I’ve led marketing initiatives across Portugal, Angola, and Ireland, and I’m eager to bring my brand growth mindset to exciting real estate ventures in Lisbon. I value clear communication, swift issue resolution, and data-driven decisions that drive tangible results for clients and teams.

Skills

CRM

Experience Level

CRM

Expert

Language

Portuguese

Fluent

English

Fluent

Work Experience

Owner & Customer Service Manager at Lual Interiors Santarem

March 1, 2021 - January 1, 2024

Supervised customer inquiries across channels to ensure effective communication and service delivery. Processed order confirmations, modifications, and cancellations while maintaining operational efficiency. Maintained comprehensive and accurate customer records and documentation for future reference. Resolved customer concerns with professionalism, leading to enhanced client satisfaction and loyalty. Utilized e-commerce platforms and digital tools to streamline operations and improve service effectiveness.

Administrative Assistant at Alper Oil Luanda

January 1, 2017 - March 1, 2020

Delivered administrative support within a dynamic corporate oil-sector environment, facilitating workflow and operations. Coordinated communications, records, and reports to enhance organizational efficiency. Facilitated scheduling and internal coordination to optimize team productivity. Contributed to the team's efforts until the company ceased operations.

Customer Service Associate at Coffee Angel Dublin

July 1, 2014 - December 1, 2015

Executed high-quality customer service in a fast-paced environment, enhancing customer satisfaction. Managed customer inquiries and service requests with a focus on accuracy and timeliness. Addressed issues promptly and efficiently while maintaining a high level of professionalism.