Available to hire
I am an experienced and dependable Customer Service Specialist and Warehouse Associate with over 6 years of experience in point-of-sale operations, logistics, and hospitality. I excel at multitasking, problem-solving, and clear communication in fast-paced environments. I am bilingual in English and Hawaiian and am committed to continuous learning and strong team collaboration.
I thrive in dynamic teams and bring a friendly, customer-focused approach to every interaction, always seeking ways to improve processes and guest satisfaction.
Language
English
Fluent
Work Experience
Customer Service Associate at Integrated Specialty Coverages
May 1, 2023 - January 1, 2026Handle 130+ inbound calls daily and direct to appropriate departments; assist insurance agents with inquiries and policy changes; audit and manage incoming documentation and bind audit spreadsheets; generate and distribute Loss Run reports to brokers; monitor, forward and respond to 100+ emails daily to relevant teams; audit finance company spreadsheets for policy number and effective date errors; process BOR requests.
Order Puller at Kendal Floral Supply Co.
August 1, 2022 - June 1, 2023Unloaded returned trucks, cleaned racks and organized supplies; pulled and loaded product on pallets, wrapped and staged for delivery; verified product quantities and corrected discrepancies; supervised workflow and delegated loading and cleaning tasks.
Customer Service Associate / Front-End Services at Walmart Neighborhood Market
December 1, 2020 - September 1, 2022Greeted customers and handled 100–200+ orders per shift; supervised 10 team members and provided 1-on-1 training; audited tills and processed bill payments, money orders, and lottery; maintained high service standards and ensured customer satisfaction.
Sous Chef at Bliss Tea and Treats
August 1, 2020 - December 1, 2020Prepared diverse food orders and improved kitchen efficiency; fulfilled 20+ orders per hour in a two-person kitchen team.
Barista at Albertsons
January 1, 2020 - July 1, 2020Operated POS and provided quick, friendly service; maintained cleanliness of dining areas and stocked supplies.
Barista / Floral Clerk / Courtesy Clerk at Safeway
April 1, 2015 - December 1, 2019Maintained customer service standards during high-volume shifts; prepared customizable beverages and supported kitchen prep; assisted with store cleanliness and helping customers with purchases.
Education
High School Diploma at Ke Kula Kaiapuni o Nāwahīokalani’opu’u
January 11, 2030 - February 3, 2026Youth Challenge Academy Program at Hawai’i National Guard Youth Challenge Academy
January 11, 2030 - February 3, 2026Qualifications
Industry Experience
Retail, Travel & Hospitality, Professional Services
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