I’m Ezabel Smita Gomes, a Creative Operations and Project Management professional with 18 years of experience driving cross-functional creative projects, brand-aligned content development, and workflow optimization across global teams. I blend creative strategy with process excellence, turning business requirements into high-impact outputs, and I’m PMP certified with a track record of end-to-end project delivery. Based in New Delhi, I partner with marketing, sales and service teams to prioritize resources, optimize digital asset governance, and implement scalable workflows. I’m passionate about governance, vendor management, and data-driven reporting that improves stakeholder satisfaction and elevates brand standards.

Ezabel Smita Gomes

I’m Ezabel Smita Gomes, a Creative Operations and Project Management professional with 18 years of experience driving cross-functional creative projects, brand-aligned content development, and workflow optimization across global teams. I blend creative strategy with process excellence, turning business requirements into high-impact outputs, and I’m PMP certified with a track record of end-to-end project delivery. Based in New Delhi, I partner with marketing, sales and service teams to prioritize resources, optimize digital asset governance, and implement scalable workflows. I’m passionate about governance, vendor management, and data-driven reporting that improves stakeholder satisfaction and elevates brand standards.

Available to hire

I’m Ezabel Smita Gomes, a Creative Operations and Project Management professional with 18 years of experience driving cross-functional creative projects, brand-aligned content development, and workflow optimization across global teams. I blend creative strategy with process excellence, turning business requirements into high-impact outputs, and I’m PMP certified with a track record of end-to-end project delivery.

Based in New Delhi, I partner with marketing, sales and service teams to prioritize resources, optimize digital asset governance, and implement scalable workflows. I’m passionate about governance, vendor management, and data-driven reporting that improves stakeholder satisfaction and elevates brand standards.

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Language

English
Fluent
Hindi
Fluent

Work Experience

Creative Operations Manager at Monotype Solutions India Pvt. Ltd.
February 1, 2024 - November 1, 2025
Led creative operations, project workflows, and digital asset governance for global teams. Developed standardized project submission, tracking, and review processes; created a service catalogue, communication map, and documentation system; designed cross-functional workflows to ensure smooth intake, feedback, and timely output. Built and executed content strategies using GenAI and DAM systems, partnered with stakeholders to prioritize creative resources, and maintained SOPs, SLAs, and creative quality benchmarks aligned to brand standards. Implemented automated feedback systems and data-driven dashboards for visibility and performance. Managed end-to-end vendor and asset governance with tools including Bynder, Canva, RWS, Getty, and Replicon.
Assistant Manager – Resource & Project Management at KPMG Global Services Pvt. Ltd.
December 1, 2014 - January 1, 2024
Led creative resourcing for a multi-geo team of 75+ designers, editors, and animators supporting campaigns, pitches, and creative presentations. Drove proposal workflows for deals valued between $1M–$20M, ensured clarity of briefs, timely delivery, and stakeholder alignment. Standardized SOPs and project governance models, established feedback and quality review frameworks, and managed a team of five resourcing specialists. Fostered cross-functional collaboration across Growth Operations, Marketing, Sales, and Solutions teams.
Graphic Designer at American Express
January 1, 2012 - September 1, 2014
Designed marketing and training collateral, accelerating content delivery by improving templates. Collaborated with global teams to maintain strong brand consistency.
Senior Graphic Designer at A.T. Kearney
October 1, 2008 - December 1, 2011
Developed creative assets supporting consulting and thought-leadership content. Delivered brand-consistent visuals and supported knowledge and marketing teams through compelling visual storytelling.
Graphic Designer at ICC-Macmillan
June 1, 2007 - May 1, 2008
Executed high-volume print and educational design projects with quality control and on-time delivery.
Graphic Designer at Thomson Digital
August 1, 2006 - May 1, 2007
Managed high-volume print and educational design projects, ensuring quality control and production deadlines.

Education

PGDM (Executive), Operations at IMT Ghaziabad
December 19, 2019 - June 15, 2021
BA, English Literature at University of Delhi
August 1, 2002 - June 22, 2005

Qualifications

PMP - Project Management Professional
January 11, 2030 - January 1, 2023
Lean Six Sigma Green Belt
March 11, 2024 - March 2, 2024

Industry Experience

Professional Services, Software & Internet, Education, Other