Hello, I’m Matei Alina, a bilingual professional with a BA in English and Norwegian Language and Literature. I have a proven track record in high-volume customer support, content strategy, client relations, and administrative coordination across diverse sectors. I am a native Romanian speaker, fluent in English, with intermediate proficiency in Norwegian. I excel at managing fast-paced workflows and using technical platforms to drive client satisfaction and operational efficiency. I am currently expanding my technical capabilities through UX/UI design training in Figma to bridge creative communication with digital product design. I thrive in collaborative, remote-friendly environments and enjoy translating complex information into clear, user-centered content. My experience across education, healthcare, real estate, and customer service has sharpened my ability to communicate across cultures and stakeholders while delivering tangible results.

Matei Alina

Hello, I’m Matei Alina, a bilingual professional with a BA in English and Norwegian Language and Literature. I have a proven track record in high-volume customer support, content strategy, client relations, and administrative coordination across diverse sectors. I am a native Romanian speaker, fluent in English, with intermediate proficiency in Norwegian. I excel at managing fast-paced workflows and using technical platforms to drive client satisfaction and operational efficiency. I am currently expanding my technical capabilities through UX/UI design training in Figma to bridge creative communication with digital product design. I thrive in collaborative, remote-friendly environments and enjoy translating complex information into clear, user-centered content. My experience across education, healthcare, real estate, and customer service has sharpened my ability to communicate across cultures and stakeholders while delivering tangible results.

Available to hire

Hello, I’m Matei Alina, a bilingual professional with a BA in English and Norwegian Language and Literature. I have a proven track record in high-volume customer support, content strategy, client relations, and administrative coordination across diverse sectors. I am a native Romanian speaker, fluent in English, with intermediate proficiency in Norwegian. I excel at managing fast-paced workflows and using technical platforms to drive client satisfaction and operational efficiency. I am currently expanding my technical capabilities through UX/UI design training in Figma to bridge creative communication with digital product design.

I thrive in collaborative, remote-friendly environments and enjoy translating complex information into clear, user-centered content. My experience across education, healthcare, real estate, and customer service has sharpened my ability to communicate across cultures and stakeholders while delivering tangible results.

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Language

English
Fluent
Norwegian
Advanced
Romanian, Moldavian, Moldovan
Fluent

Work Experience

Customer Service Representative I at Yardi Call Center
September 1, 2025 - October 1, 2025
Managed high-volume inquiries and data entry in a fast-paced environment, requiring rapid problem-solving and technical accuracy. Utilised specialised software systems to coordinate appointments and maintain real-time database integrity. Delivered assertive, solution-oriented service to ensure client retention and operational flow.
Receptionist & Operations Coordinator at Ana - Private Dermatology Clinic
February 1, 2025 - May 1, 2025
Managed front-desk operations, complex scheduling, and patient intake in a high-traffic medical environment. Served as the primary point of contact for inquiries via phone and email, maintaining professional excellence. Oversaw sensitive patient records and facilitated seamless communication between medical staff and clients.
Educational Program Coordinator at Miraveli – After-school program
August 1, 2024 - February 1, 2025
Developed creative workshops and educational strategies to foster social and academic development. Communicated daily with parents to provide updates and feedback. Ensured a safe, structured, and inclusive environment for children.
Barista & Customer Relations at Kafea
May 1, 2023 - Present
Thrived in a fast-paced environment, utilizing assertive communication to drive customer satisfaction and loyalty. Managed daily financial transactions and operational efficiency through collaborative teamwork.
Preschool Teacher at Extended Program Kindergarten "Căsuta Povestilor", Cluj-Napoca
December 1, 2022 - April 1, 2023
Planned and delivered engaging daily activities tailored to children's developmental stages. Supervised and cared for preschool-aged children in a structured, extended schedule program. Managed stakeholder communication (staff/parents) to ensure goal alignment. Encouraged creativity, learning, and emotional growth through games, storytelling, and group activities. Ensured a safe and positive classroom environment.
Real Estate Content Writer at Remote
June 1, 2022 - September 1, 2022
Engineered high-conversion property listings for diverse market segments, ensuring brand alignment and clarity. Collaborated cross-functionally with sales teams to optimize listing visibility and marketing impact. Maintained rigorous standards for accuracy and tone across all digital marketing collateral.

Education

BA in Philology (English Major / Norwegian Minor) at Babeș-Bolyai University (LETT)
October 1, 2021 - July 1, 2026
High School Diploma (Preschool/Elementary Teacher) at National Pedagogical College “Gh. Lazar” Cluj-Napoca
September 1, 2017 - June 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Education, Real Estate & Construction, Software & Internet, Retail, Professional Services