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Hello! I’m Precious Ogechukwu Egbo, a dedicated virtual assistant specializing in customer support with over 3 years of experience delivering exceptional service via phone, email, and live chat. I excel at resolving issues efficiently and maintaining high customer satisfaction to support business growth. As a strong communicator with a problem-solving mindset, I leverage CRM tools to enhance service delivery and collaborate effectively with teams to keep operations running smoothly.…Hello! I’m Precious Ogechukwu Egbo, a dedicated virtual assistant specializing in customer support with over 3 years of experience delivering exceptional service via phone, email, and live chat. I excel at resolving issues efficiently and maintaining high customer satisfaction to support business growth. As a strong communicator with a problem-solving mindset, I leverage CRM tools to enhance service delivery and collaborate effectively with teams to keep operations running smoothly.

Precious Ogechukwu Egbo

Content Creator, Copywriter, Content Designer, +2

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Hello! I’m Precious Ogechukwu Egbo, a dedicated virtual assistant specializing in customer support with over 3 years of experience delivering exceptional service via phone, email, and live chat. I excel at resolving issues efficiently and maintaining high customer satisfaction to support business growth. As a strong communicator with a problem-solving mindset, I leverage CRM tools to enhance service delivery and collaborate effectively with teams to keep operations running smoothly.…Hello! I’m Precious Ogechukwu Egbo, a dedicated virtual assistant specializing in customer support with over 3 years of experience delivering exceptional service via phone, email, and live chat. I excel at resolving issues efficiently and maintaining high customer satisfaction to support business growth. As a strong communicator with a problem-solving mindset, I leverage CRM tools to enhance service delivery and collaborate effectively with teams to keep operations running smoothly.

Available to hire

Hello! I’m Precious Ogechukwu Egbo, a dedicated virtual assistant specializing in customer support with over 3 years of experience delivering exceptional service via phone, email, and live chat. I excel at resolving issues efficiently and maintaining high customer satisfaction to support business growth.

As a strong communicator with a problem-solving mindset, I leverage CRM tools to enhance service delivery and collaborate effectively with teams to keep operations running smoothly.

Skills

CRM

Experience Level

CRM

Intermediate

Work Experience

Customer Support | Front Desk at Andrewmek Real Estate Company

March 1, 2024 - Present

Responded to customer inquiries via phone, email, and live chat. Assisted clients in identifying and touring residential and commercial properties that align with their rental or purchase needs. Provided guidance throughout the property selection process to help ensure informed decisions and successful outcomes. Followed up with customers to ensure satisfaction and retention. Achieved a customer satisfaction rating of over 95%. Managed customer relationships, ensuring client satisfaction and fostering long-term engagement. Supported administrative tasks such as document preparation, database management, and interdepartmental communication to enhance operational efficiency. Maintained organized records of client interactions and transactions to support efficient follow-up.

Customer Service Representative at Ify Exclusive Luxury Wears

January 1, 2023 - March 1, 2024

Assisted customers with product inquiries and order issues. Managed outsourcing of products to online customers ensuring efficient order fulfillment and customer satisfaction. Provided outstanding assistance to over a thousand customers over the years, contributing to a 20% increase in positive customer reviews through a customer-centered approach. Escalated complex issues to appropriate departments. Maintained a positive brand image through courteous service.