Available to hire
I am a motivated IT professional with 3+ years of experience in technical support, website management, and community engagement. I’m proficient in HTML, CSS, and JavaScript, and I excel at troubleshooting, system testing, and delivering client-focused service.
I’m actively improving coding skills and exploring new technologies to stay ahead in the IT field. I’m seeking to contribute technical expertise and a collaborative mindset to a forward-thinking IT team, with a willingness to relocate within Canada.
Experience Level
Language
English
Fluent
Hindi
Fluent
Panjabi, Punjabi
Fluent
Work Experience
Technical Support Specialist at Crypto Promoters
August 1, 2020 - February 1, 2022Delivered responsive technical support for company and client websites, improving uptime and reliability. Implemented troubleshooting processes that reduced recurring technical issues by 20%. Coordinated with cross-functional teams to enhance website performance and user experience.
Community Manager at Telegram
October 1, 2020 - January 1, 2022Oversaw and grew Telegram communities with 5,000+ members, ensuring high-quality user engagement. Designed community guidelines and automated moderation tools, reducing spam by 40%. Communicated announcements and updates effectively, increasing user retention and satisfaction.
Education
Post-graduate Certificate in General Arts and Science at Fanshawe College
January 1, 2024 - August 1, 2024Post-graduate Certificate in Software and Information Systems Testing at Fanshawe College
January 1, 2023 - August 1, 2023Bachelor of Computer Applications at Baba Farid Group of Institutions
January 1, 2018 - January 1, 2021General Arts and Science (Post-graduate Certificate) at Fanshawe College
January 1, 2024 - August 1, 2024Software and Information Systems Testing (Post-graduate Certificate) at Fanshawe College
January 1, 2023 - August 1, 2023Bachelor of Computer Applications at Baba Farid Group of Institutions
January 1, 2018 - January 1, 2021Qualifications
Post-graduate Certificate in General Arts and Science
January 1, 2024 - August 1, 2024Post-graduate Certificate in Software and Information Systems Testing
January 1, 2023 - August 1, 2023General Arts and Science (Post-graduate Certificate) - Fanshawe College
January 1, 2024 - August 1, 2024Software and Information Systems Testing (Post-graduate Certificate) - Fanshawe College
January 1, 2023 - August 1, 2023Industry Experience
Computers & Electronics, Software & Internet, Education, Professional Services, Media & Entertainment
Experience Level
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