Hello! I’m Tasneem Morgan, a detail-oriented IT Support Analyst with over 10 years of experience in technical support, eCommerce, and client services. I thrive on turning complex requests into smooth, value-driven solutions for users and stakeholders. My strengths include clear communication, proactive problem-solving, and a commitment to service excellence across environments and teams. Outside work, I enjoy gardening, sewing and spending time with my family.…

Tasneem Morgan

Hello! I’m Tasneem Morgan, a detail-oriented IT Support Analyst with over 10 years of experience in technical support, eCommerce, and client services. I thrive on turning complex requests into smooth, value-driven solutions for users and stakeholders. My strengths include clear communication, proactive problem-solving, and a commitment to service excellence across environments and teams. Outside work, I enjoy gardening, sewing and spending time with my family.…

Available to hire

Hello! I’m Tasneem Morgan, a detail-oriented IT Support Analyst with over 10 years of experience in technical support, eCommerce, and client services. I thrive on turning complex requests into smooth, value-driven solutions for users and stakeholders. My strengths include clear communication, proactive problem-solving, and a commitment to service excellence across environments and teams.

Outside work, I enjoy gardening, sewing and spending time with my family.

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Skills

Experience Level

Language

English
Fluent
Afrikaans
Fluent

Work Experience

IT Support / Service Request Analyst at Computacenter
October 1, 2022 - Present
Delivered Tier 1–2 IT support for enterprise users in a managed services environment. Supported Windows 10/11, administered Microsoft 365 applications, handled Active Directory tasks, and performed workstation/server administration. Remotely deployed and managed applications via SCCM/AD, logged requests in ServiceNow, and produced management reports. Created knowledge base articles and ensured ITIL-aligned process compliance.
Rater at Telus Digital
January 1, 2022 - October 1, 2022
Analyzed and provided feedback on texts, pages, images, and other information for top search engines using an online tool.
Small Business Owner at Pretty Little Life
April 1, 2019 - January 1, 2022
Created handmade polymer clay jewellery and managed all aspects of business operations, including product photography, copywriting, and social media management. Built strong customer relationships and ran promotions via an eCommerce platform.
eCommerce Omni Merchant at TFG
September 1, 2018 - March 1, 2019
Maintained the Fabiani online store: product uploads, homepage banners, website promotions. Coordinated product photography and resolved high-level customer service queries; liaised with logistics, marketing, content, and support teams.
eCommerce Contact Centre Representative at TFG
August 1, 2014 - September 1, 2018
Provided technical assistance for online shoppers across multiple brands; handled escalations, delivery issues, and customer disputes; collaborated with internal teams to resolve system and order issues.
Small Business Partner at Sofachat
December 1, 2012 - September 1, 2013
Managed furniture re-upholstery projects, client communication, and budgeting.
Service Specialist / Consultant at Discovery Health
February 1, 2010 - October 1, 2012
Handled medical aid claims, escalations, and member queries; delivered phone/email support and trained in advanced customer service practices.
Customer Service Advisor / Home-Mover Advisor at The Phone House (UK Client)
April 1, 2006 - February 1, 2009
Assisted UK clients with broadband and fixed line support; drafted customer correspondence and supported team communication standards.
Sales Advisor at Fusion Outsourcing (UK Client)
May 1, 2005 - December 1, 2005
Inbound sales representative for UK motor vehicle insurance.

Education

Matric at Muizenberg High School
January 11, 2030 - January 1, 2004

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Retail, Healthcare, Education

Skills

Experience Level