Grew revenue through strategic upselling and cross-selling; identified client needs and recommended complementary products to support sales targets. Supported operational and back-office functions, including stockroom tasks, order processing, and inventory support to ensure smooth daily operations.

Communications & Administrative Coordinator at Sabores D’Afrika

October 1, 2024 - March 31, 2025

Remote management of all client communications via email, social media, and messaging apps (Instagram, Facebook, TikTok), ensuring timely responses and maintaining strong customer relationships. Developed and maintained administrative processes, supporting managers with budgeting, reporting, and daily operational tasks. Coordinated social media content planning and publication to ensure consistent brand messaging and engagement.

Salesforce Intern at Students for Good

August 1, 2020 - Present

Supported the implementation of a Salesforce solution for a small business, optimizing customer communications and improving operational workflow. Conducted data migration and feature configuration tasks, applying newly learned Salesforce skills to deliver accurate and practical solutions. Participated in client meetings to understand business needs, ensuring the Salesforce setup aligned with customer requirements and goals.

Administrative Assistant - Freelance at Self-employed (Antwerp, Belgium)

September 1, 2025 - Present

Provided administrative support to a self-employed client, assisting with daily organizational tasks. Prepared and maintained business documents, including invoices and marketing materials such as business cards. Managed the submission of quarterly VAT returns using the Accountable platform, ensuring timely and accurate filing based on system-generated data.