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I'm an organized and adaptable professional with 10+ years of experience in administrative operations, client support, and process optimization across international environments. I recently earned a Google Data Analytics certificate and am expanding my knowledge in Agile and Jira for project coordination. I am skilled with Salesforce, SAP SuccessFactors, and CRM systems, with strong analytical and problem-solving capabilities. I thrive in remote collaboration, business reporting, and workflow improvements, and am fully equipped for hybrid or remote roles in Business Support, HR Operations, or data-driven positions. I am proactive and proactive about continuous learning, with ongoing growth in data analytics, project coordination, and cross-functional collaboration. I value clear communication, efficient processes, and delivering high-quality results for clients and teams.…I'm an organized and adaptable professional with 10+ years of experience in administrative operations, client support, and process optimization across international environments. I recently earned a Google Data Analytics certificate and am expanding my knowledge in Agile and Jira for project coordination. I am skilled with Salesforce, SAP SuccessFactors, and CRM systems, with strong analytical and problem-solving capabilities. I thrive in remote collaboration, business reporting, and workflow improvements, and am fully equipped for hybrid or remote roles in Business Support, HR Operations, or data-driven positions. I am proactive and proactive about continuous learning, with ongoing growth in data analytics, project coordination, and cross-functional collaboration. I value clear communication, efficient processes, and delivering high-quality results for clients and teams.

Karen Flores

Data Analyst, Project Manager, Content Creator, +2

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I'm an organized and adaptable professional with 10+ years of experience in administrative operations, client support, and process optimization across international environments. I recently earned a Google Data Analytics certificate and am expanding my knowledge in Agile and Jira for project coordination. I am skilled with Salesforce, SAP SuccessFactors, and CRM systems, with strong analytical and problem-solving capabilities. I thrive in remote collaboration, business reporting, and workflow improvements, and am fully equipped for hybrid or remote roles in Business Support, HR Operations, or data-driven positions. I am proactive and proactive about continuous learning, with ongoing growth in data analytics, project coordination, and cross-functional collaboration. I value clear communication, efficient processes, and delivering high-quality results for clients and teams.…I'm an organized and adaptable professional with 10+ years of experience in administrative operations, client support, and process optimization across international environments. I recently earned a Google Data Analytics certificate and am expanding my knowledge in Agile and Jira for project coordination. I am skilled with Salesforce, SAP SuccessFactors, and CRM systems, with strong analytical and problem-solving capabilities. I thrive in remote collaboration, business reporting, and workflow improvements, and am fully equipped for hybrid or remote roles in Business Support, HR Operations, or data-driven positions. I am proactive and proactive about continuous learning, with ongoing growth in data analytics, project coordination, and cross-functional collaboration. I value clear communication, efficient processes, and delivering high-quality results for clients and teams.

Available to hire

I’m an organized and adaptable professional with 10+ years of experience in administrative operations, client support, and process optimization across international environments. I recently earned a Google Data Analytics certificate and am expanding my knowledge in Agile and Jira for project coordination. I am skilled with Salesforce, SAP SuccessFactors, and CRM systems, with strong analytical and problem-solving capabilities. I thrive in remote collaboration, business reporting, and workflow improvements, and am fully equipped for hybrid or remote roles in Business Support, HR Operations, or data-driven positions.

I am proactive and proactive about continuous learning, with ongoing growth in data analytics, project coordination, and cross-functional collaboration. I value clear communication, efficient processes, and delivering high-quality results for clients and teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Fluent

English

Advanced

Portuguese

Intermediate

Work Experience

Customer Service Representative at Webhelp / Concentrix

September 1, 2023 - Present

Provide bilingual support (calls, chat, emails) using Salesforce CRM for a global tech company. Handle cancellations, refunds, and technical troubleshooting, and reports. Collaborate with team leaders to improve client satisfaction in a remote setup. Ensure quality of service aligned with compliance and performance KPIs.

Data Administration Specialist at GI Group

June 1, 2023 - August 31, 2023

Managed employee data in SAP SuccessFactors: onboarding, contract extensions, offboarding. Supported global HR teams with data accuracy and business continuity. Delivered 98% customer satisfaction on internal service requests.

Administrative & Business Support at Various Employers

January 1, 2010 - December 31, 2022

Provided administrative and business support across diverse industries (cybersecurity, IT & enterprise solutions, civil and geotechnical engineering, renewable energy, retail & telecom). Contributed to budgeting and forecasting, client loyalty initiatives, sustainability efforts, and proposal development. Designed administrative workflows using MS Office, SAP, ERP, CRM, and collaboration tools (Asana, Jira) to improve efficiency. Maintained B2B communications with corporate clients and partners.