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I’m an experienced Customer Experience and Administrative Support Specialist with a track record of helping managers, teams, and clients thrive in fast-paced environments. I excel at scheduling, communication, and process improvements, backed by strong data coordination and virtual assistance skills. I stay calm under pressure, juggle multiple priorities, and keep operations running smoothly both in-office and remotely. Since relocating to Portugal, I continue to support teams remotely, building strong relationships with partners and clients while delivering reliable admin, scheduling, and coordination expertise across time zones.…I’m an experienced Customer Experience and Administrative Support Specialist with a track record of helping managers, teams, and clients thrive in fast-paced environments. I excel at scheduling, communication, and process improvements, backed by strong data coordination and virtual assistance skills. I stay calm under pressure, juggle multiple priorities, and keep operations running smoothly both in-office and remotely. Since relocating to Portugal, I continue to support teams remotely, building strong relationships with partners and clients while delivering reliable admin, scheduling, and coordination expertise across time zones.

Muhammed Ramadan Gomaa

Project Manager, Production Manager, Media Coordinator, +1

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I’m an experienced Customer Experience and Administrative Support Specialist with a track record of helping managers, teams, and clients thrive in fast-paced environments. I excel at scheduling, communication, and process improvements, backed by strong data coordination and virtual assistance skills. I stay calm under pressure, juggle multiple priorities, and keep operations running smoothly both in-office and remotely. Since relocating to Portugal, I continue to support teams remotely, building strong relationships with partners and clients while delivering reliable admin, scheduling, and coordination expertise across time zones.…I’m an experienced Customer Experience and Administrative Support Specialist with a track record of helping managers, teams, and clients thrive in fast-paced environments. I excel at scheduling, communication, and process improvements, backed by strong data coordination and virtual assistance skills. I stay calm under pressure, juggle multiple priorities, and keep operations running smoothly both in-office and remotely. Since relocating to Portugal, I continue to support teams remotely, building strong relationships with partners and clients while delivering reliable admin, scheduling, and coordination expertise across time zones.

Available to hire

I’m an experienced Customer Experience and Administrative Support Specialist with a track record of helping managers, teams, and clients thrive in fast-paced environments. I excel at scheduling, communication, and process improvements, backed by strong data coordination and virtual assistance skills. I stay calm under pressure, juggle multiple priorities, and keep operations running smoothly both in-office and remotely.

Since relocating to Portugal, I continue to support teams remotely, building strong relationships with partners and clients while delivering reliable admin, scheduling, and coordination expertise across time zones.

Skills

Microsoft Office

Canva

WordPress

Experience Level

Microsoft Office

Expert

Canva

Expert

WordPress

Expert

Language

Arabic

Fluent

English

Fluent

Portuguese

Beginner

Work Experience

Operations & Administrative Manager at Gems National School, Dubai

July 1, 2022 - August 1, 2025

Supported the CEO in scheduling, calendar management, and event logistics. Coordinated daily communication with a team of 9 staff and over 200 clients. Managed email, class bookings, and payment tracking using online tools. Responded to inquiries and followed up with parents and partners professionally. Oversaw documentation, contracts, and compliance with local regulations. Continued remote support and reporting to the Dubai team after relocation.

Customer Relations & Front Office Assistant at Fly High Fitness – Dubai

January 1, 2020 - January 1, 2022

Greeted and assisted members, handled registrations, and managed service updates. Coordinated with trainers and management to ensure smooth client experience. Collected feedback and improved client satisfaction through fast responses. Supported management with scheduling and operational reporting.

Project & Customer Support Coordinator at L’Oréal Paris – Egypt (Kérastase Division)

January 1, 2018 - January 1, 2020

Led regional projects in 6 cities and managed communication with partners and customers; provided timely support and order tracking; increased brand awareness through events and client engagement initiatives. Also supported the CEO and operations team of a Dubai sports club, handling scheduling, team communication, and event coordination. Built a client database that improved lead follow-up and customer conversion. Streamlined day-to-day admin processes, cutting response times by 30%. Managed remote coordination across time zones after relocation to Portugal.