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Chiara Mossuto

Available to hire

Hi, I'm Chiara Mossuto. I'm a results-driven Sales Support and Customer Success Specialist with over 10 years of experience in inbound sales, lead qualification, and warm lead management.

About

Hi, I’m Chiara Mossuto. I’m a results-driven Sales Support and Customer Success Specialist with over 10 years of experience in inbound sales, lead qualification, and warm lead management. I thrive in fast-paced environments and enjoy turning complex information into clear actions for customers and teams.

I work across languages (Italian native, English C1, French B1, Spanish A1) and am fluent in collaborating with cross-functional teams to optimize processes, ensure smooth onboarding, and boost customer loyalty.

  • 18 years' experience
  • Joined February 2026

Languages

  • ItalianFluent
  • EnglishAdvanced
  • FrenchIntermediate
  • Spanish; CastilianBeginner

Industry experience

  • Retail
  • Financial Services
  • Travel & Hospitality
  • Transportation & Logistics
  • Professional Services

More experts in Milan, Italy

Work experience· 9 roles

Holidayoga Wellness Travel Coordinator · HolidayogaApr 2025 – Present · 1 yr 8 mos

Converted inbound warm leads into bookings by conducting in-depth needs analysis and proposing tailored wellness retreat options. Streamlined the customer onboarding process, acting as the primary point of contact for logistics, pricing, and pre-departure support. Facilitated deal closures by providing detailed program information and guiding clients through the decision-making journey.

Medical Office SecretaryJan 2024 – Present · 2 yrs 11 mos

Managed sensitive documentation and billing with 100% accuracy, maintaining organized and easily accessible records for the team.

Customer Service Agent · Beg srlJun 2021 – Dec 2023 · 2 yrs 7 mos

Managed full-cycle sales support, from initial inquiry to quotation and order confirmation for technical products and spare parts. Developed accurate technical/commercial offers by analyzing client requirements and coordinating with production and warehouse departments. Optimized supply chain communication to verify product availability and delivery timelines, ensuring high service reliability.

Order Entry / After-sales Support and Customer Service Management · Juzo ItaliaMar 2019 – Jun 2021 · 2 yrs 4 mos
Cashier · Coop LombardiaAug 2018 – Feb 2019 · 7 mos
Station Manager · Autovia Srl Car RentalMay 2015 – Feb 2018 · 2 yrs 10 mos
Back Office Agent · VodafoneSep 2014 – May 2015 · 9 mos
Bank Teller · Deutsche Bank, MilanAug 2013 – Jun 2014 · 11 mos

Education

Linguistic Mediator (Qualified) · University ICOTEA, Milan2019
Diploma of business expert correspondent in foreign languages · Technical Institute ITCS “Schiaparelli - Gramsci”, Milan2000

Certifications and awards

Linguistic Mediator2019
Diploma of business expert correspondent in foreign languages2000

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