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Hi, I'm Chiara Mossuto. I'm a results-driven Sales Support and Customer Success Specialist with over 10 years of experience in inbound sales, lead qualification, and warm lead management. I thrive in fast-paced environments and enjoy turning complex information into clear actions for customers and teams. I work across languages (Italian native, English C1, French B1, Spanish A1) and am fluent in collaborating with cross-functional teams to optimize processes, ensure smooth onboarding, and boost customer loyalty.…Hi, I'm Chiara Mossuto. I'm a results-driven Sales Support and Customer Success Specialist with over 10 years of experience in inbound sales, lead qualification, and warm lead management. I thrive in fast-paced environments and enjoy turning complex information into clear actions for customers and teams. I work across languages (Italian native, English C1, French B1, Spanish A1) and am fluent in collaborating with cross-functional teams to optimize processes, ensure smooth onboarding, and boost customer loyalty.

Chiara Mossuto

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Hi, I'm Chiara Mossuto. I'm a results-driven Sales Support and Customer Success Specialist with over 10 years of experience in inbound sales, lead qualification, and warm lead management. I thrive in fast-paced environments and enjoy turning complex information into clear actions for customers and teams. I work across languages (Italian native, English C1, French B1, Spanish A1) and am fluent in collaborating with cross-functional teams to optimize processes, ensure smooth onboarding, and boost customer loyalty.…Hi, I'm Chiara Mossuto. I'm a results-driven Sales Support and Customer Success Specialist with over 10 years of experience in inbound sales, lead qualification, and warm lead management. I thrive in fast-paced environments and enjoy turning complex information into clear actions for customers and teams. I work across languages (Italian native, English C1, French B1, Spanish A1) and am fluent in collaborating with cross-functional teams to optimize processes, ensure smooth onboarding, and boost customer loyalty.

Available to hire

Hi, I’m Chiara Mossuto. I’m a results-driven Sales Support and Customer Success Specialist with over 10 years of experience in inbound sales, lead qualification, and warm lead management. I thrive in fast-paced environments and enjoy turning complex information into clear actions for customers and teams.

I work across languages (Italian native, English C1, French B1, Spanish A1) and am fluent in collaborating with cross-functional teams to optimize processes, ensure smooth onboarding, and boost customer loyalty.

Skills

Microsoft Office

CRM

Experience Level

Microsoft Office

Expert

CRM

Intermediate

Language

Italian

Fluent

English

Advanced

French

Intermediate

Spanish; Castilian

Beginner

Work Experience

Holidayoga Wellness Travel Coordinator at Holidayoga

April 1, 2025 - Present

Converted inbound warm leads into bookings by conducting in-depth needs analysis and proposing tailored wellness retreat options. Streamlined the customer onboarding process, acting as the primary point of contact for logistics, pricing, and pre-departure support. Facilitated deal closures by providing detailed program information and guiding clients through the decision-making journey.

Medical Office Secretary

January 1, 2024 - Present

Managed sensitive documentation and billing with 100% accuracy, maintaining organized and easily accessible records for the team.

Customer Service Agent at Beg srl

June 1, 2021 - December 1, 2023

Managed full-cycle sales support, from initial inquiry to quotation and order confirmation for technical products and spare parts. Developed accurate technical/commercial offers by analyzing client requirements and coordinating with production and warehouse departments. Optimized supply chain communication to verify product availability and delivery timelines, ensuring high service reliability.

Order Entry / After-sales Support and Customer Service Management at Juzo Italia

March 1, 2019 - June 1, 2021

After-sales support and customer service management. Handling customer requests, complaints, and problem resolution. Technical product and service support. Customer feedback collection and satisfaction measurement. Sales team support and coordination.

Cashier at Coop Lombardia

August 1, 2018 - February 1, 2019

Cash handling and transaction management (cash, debit, credit). Calculation and reconciliation of daily sales totals. Issuing accurate payment receipts and documentation. Customer assistance and needs assessment. Providing prompt and effective service.

Station Manager at Autovia Srl Car Rental

May 1, 2015 - February 1, 2018

Overseeing daily operations of the rental branch. Managing vehicle fleet: scheduling, maintenance, and inspections. Supervising and training branch staff. Handling customer inquiries, reservations, complaints, and claims. Monitoring sales performance and achieving revenue targets. Managing cash, payments, and financial reporting. Ensuring vehicle safety, insurance coverage, and accident reporting.

Back Office Agent at Vodafone

September 1, 2014 - May 1, 2015

Call and email handling, front-desk request management. Customer portfolio management and key account support. Problem resolution and issue escalation. Scheduling appointments and managing calendars. Sales support and promotional offer coordination. Data entry, record keeping, and documentation.

Bank Teller at Deutsche Bank, Milan

August 1, 2013 - June 1, 2014

Customer support in banking procedures. Cash management. Back office. Accounting and administrative tasks. Complaint management.

Bank Teller at Banca Popolare di Sondrio

January 1, 2007 - January 1, 2013

Bank Teller. I hereby authorize the processing of my personal data in accordance with the Italian Decreto Legislativo 196/03 and the GDPR (EU Regulation 2016/679).