Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a detail-oriented healthcare professional with 14 years of customer service experience delivering high-quality support in fast-paced, people-focused environments. I excel in patient relations, problem resolution, scheduling, and compliance, and I communicate clearly, build trust, and manage sensitive information. Known for professionalism and empathy, I adapt quickly to evolving roles and leverage CRM/EMR systems, HIPAA practices, and cross-functional collaboration to improve patient care and operational efficiency. I also enjoy creating content and managing social media to support team goals and service excellence.…I am a detail-oriented healthcare professional with 14 years of customer service experience delivering high-quality support in fast-paced, people-focused environments. I excel in patient relations, problem resolution, scheduling, and compliance, and I communicate clearly, build trust, and manage sensitive information. Known for professionalism and empathy, I adapt quickly to evolving roles and leverage CRM/EMR systems, HIPAA practices, and cross-functional collaboration to improve patient care and operational efficiency. I also enjoy creating content and managing social media to support team goals and service excellence.

Jonah M. Antiporta

Content Creator, Writer, Social Media Manager, +2





I am a detail-oriented healthcare professional with 14 years of customer service experience delivering high-quality support in fast-paced, people-focused environments. I excel in patient relations, problem resolution, scheduling, and compliance, and I communicate clearly, build trust, and manage sensitive information. Known for professionalism and empathy, I adapt quickly to evolving roles and leverage CRM/EMR systems, HIPAA practices, and cross-functional collaboration to improve patient care and operational efficiency. I also enjoy creating content and managing social media to support team goals and service excellence.…I am a detail-oriented healthcare professional with 14 years of customer service experience delivering high-quality support in fast-paced, people-focused environments. I excel in patient relations, problem resolution, scheduling, and compliance, and I communicate clearly, build trust, and manage sensitive information. Known for professionalism and empathy, I adapt quickly to evolving roles and leverage CRM/EMR systems, HIPAA practices, and cross-functional collaboration to improve patient care and operational efficiency. I also enjoy creating content and managing social media to support team goals and service excellence.

Available to hire

I am a detail-oriented healthcare professional with 14 years of customer service experience delivering high-quality support in fast-paced, people-focused environments. I excel in patient relations, problem resolution, scheduling, and compliance, and I communicate clearly, build trust, and manage sensitive information.

Known for professionalism and empathy, I adapt quickly to evolving roles and leverage CRM/EMR systems, HIPAA practices, and cross-functional collaboration to improve patient care and operational efficiency. I also enjoy creating content and managing social media to support team goals and service excellence.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Appointment Setter at TRoofPlug

August 1, 2025 - January 1, 2026

Contact homeowners via phone; introduce roofing services and promotions; qualify leads by asking basic questions about roofing needs; schedule appointments for roofing inspections or sales consultations; accurately enter customer information into CRM or tracking system; follow up with potential customers as needed; meet or exceed daily and weekly appointment-setting goals; represent the company professionally and positively.

Travel Specialist at United Airlines / Wipro

August 1, 2024 - December 1, 2024

Assigned to take inbound calls for travel itineraries (domestic); make travel arrangements and monitor airline flights; guide customers on how to book online travels and check-in online; print boarding passes.

Appointment Setter at LR Contracting

January 1, 2024 - August 1, 2025

Setting up leads for roofing, siding, windows, and gutters; managing and executing outbound and inbound lead contact to book qualified roofing inspections/estimates for the sales team; scheduling inspections/estimates using the company calendar; reducing no-shows through reminder sequences and confirmation calls; rescheduling or reassigning appointments as needed; contacting inbound leads (calls, texts, emails) within defined response time standards; performing outbound calling on cold, warm, and reactivated leads; following up with unresponsive leads using multi-touch sequences; qualifying prospects based on company criteria (roof age, damage, insurance, location, urgency).

Intake Eligibility Coordinator at Virtual Staffing Solutions

November 1, 2023 - August 1, 2024

Verify insurance information using appropriate portals, IVRs, and phone outreach to individual payers; check and document insurance requirements with accuracy; collaborate with the consultation team to ensure prospect clients understand their insurance coverage, benefits, and payment options; correctly determine patient responsibility and benefit limits/utilization; create and update information in electronic health records and CRM; properly escalate items needing attention; ensure work is performed in compliance with HIPAA and other regulatory, legal and safety requirements.

Patient Care Coordinator at Optum (BRIOVA PHARMACY)

January 1, 2019 - January 1, 2021

Assist patients with refill medications; perform analytical and data entry tasks; create patient accounts; answer patient calls, emails and questions including insurance coverage; confidentially manage patient accounts (HIPAA verification); schedule patient visits and answer pre-visit questions including billing; discuss cost of service, insurance coverage, and payment options; obtain prior authorizations for procedures; assist care team with setting goals for quality assurance and best practices; provide locating funding for special procedures or other patient needs.

Customer Service Associate at Accenture

January 1, 2018 - January 1, 2019

Work with Telstra (Westpac) corresponding emails to clients; phone conferencing and tech dispatch; create their phone profiles and voicemails; assist bank employees with telephone line setup; follow up on tech dispatch and phone setup.

Customer Service Representative at Ebay EPERFORMAX

December 1, 2015 - October 1, 2018

Help customers create accounts (buyers or sellers); track online shopping accounts and orders; review feedback left by buyers or sellers for removals or disputes; review open/close cases and determine validity or need for appeals.

Customer Service Representative at TELEPERFORMANCE

September 1, 2012 - November 1, 2014

Respond to customer queries about AT&T services, equipment, promotions, roaming and billings; enhance retention and satisfaction by providing outstanding and prompt customer services; take customer calls and complete service orders; understand customer needs and recommend appropriate products and rate plans; provide customer support while effectively recording concerns; set up Telco accounts.

Travel Specialist at IBM Global Process (United Airlines/Continental Airlines)

June 1, 2009 - July 1, 2012

Inbound calls for travel itineraries; make travel arrangements and monitor airline flights; guide customers on how to book online travels and check-in online; print boarding passes.