I am a hospitality and administrative professional with hands-on experience supporting international visitors as a Customer Service Agent for the Mykonos Airport Tourist Information Office and as the manager of a high-demand rental unit. I am a native Greek speaker with excellent English proficiency and thrive in roles that require clear, professional communication with guests, clients and colleagues across multiple languages. I am currently serving as Senior Administrative Secretary at the Greek Ministry of Justice and Constitutional Development in Thessaloniki, and I have a track record of maintaining high service standards while handling confidential documents and tight deadlines. I am detail-oriented, friendly, and resilient under pressure, with a proven ability to resolve complaints, coordinate cross-team efforts and implement process improvements. I have developed strong customer-service and administrative skills, including liaison with external partners such as Booking.com and Airbnb. I am seeking future opportunities that will allow me to leverage my hospitality and administrative strengths in a digital-first environment.

Anna Theodoridou

I am a hospitality and administrative professional with hands-on experience supporting international visitors as a Customer Service Agent for the Mykonos Airport Tourist Information Office and as the manager of a high-demand rental unit. I am a native Greek speaker with excellent English proficiency and thrive in roles that require clear, professional communication with guests, clients and colleagues across multiple languages. I am currently serving as Senior Administrative Secretary at the Greek Ministry of Justice and Constitutional Development in Thessaloniki, and I have a track record of maintaining high service standards while handling confidential documents and tight deadlines. I am detail-oriented, friendly, and resilient under pressure, with a proven ability to resolve complaints, coordinate cross-team efforts and implement process improvements. I have developed strong customer-service and administrative skills, including liaison with external partners such as Booking.com and Airbnb. I am seeking future opportunities that will allow me to leverage my hospitality and administrative strengths in a digital-first environment.

Available to hire

I am a hospitality and administrative professional with hands-on experience supporting international visitors as a Customer Service Agent for the Mykonos Airport Tourist Information Office and as the manager of a high-demand rental unit. I am a native Greek speaker with excellent English proficiency and thrive in roles that require clear, professional communication with guests, clients and colleagues across multiple languages. I am currently serving as Senior Administrative Secretary at the Greek Ministry of Justice and Constitutional Development in Thessaloniki, and I have a track record of maintaining high service standards while handling confidential documents and tight deadlines.

I am detail-oriented, friendly, and resilient under pressure, with a proven ability to resolve complaints, coordinate cross-team efforts and implement process improvements. I have developed strong customer-service and administrative skills, including liaison with external partners such as Booking.com and Airbnb. I am seeking future opportunities that will allow me to leverage my hospitality and administrative strengths in a digital-first environment.

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Language

Greek, Modern
Fluent
English
Advanced

Work Experience

Customer Service Representative at Mykonos Hotel Association (Mykonos Hospitality)
May 1, 2025 - October 1, 2025
Welcomed and assisted international visitors at the Mykonos Airport Tourist Information Office; provided maps, brochures and directions; coordinated reservations and liaised with hotels, ports and attractions; supported guest relations and facilitated transfers with external partners.
Senior Administrative Secretary at Department of Justice and Constitutional Development, Thessaloniki
January 1, 2022 - May 1, 2025
Maintained a disciplined professional approach, supported a diverse group of individuals; managed confidential documents, heavy workloads and strict deadlines; liaised with external partners such as Booking.com and Airbnb; ensured timely and accurate administrative support.
Coordinator, Central Filing System and Legal Records (Civil Cases) at State District Court of Thessaloniki – Central Filing System
February 1, 2017 - January 1, 2022
Coordinated court dockets and diaries, maintained a general database and legal records; converted civil court records into official legal decisions and managed archive materials.
Court Secretary of the Bench in Civil Cases at Department of Justice and Constitutional Development
January 1, 2010 - February 1, 2017
Provided secretarial support for civil cases, managed court diaries, filing and documentation; supported legal staff and rulings.
Division of Payments Orders Clerk at Department of Justice and Constitutional Development
January 1, 2009 - January 1, 2010
Managed payments orders processes, answered inquiries and maintained administrative records; supported court operations.
Court Secretary of the Bench in Penal Cases at State Court of Thessaloniki – Penal Cases Bench
December 1, 2002 - January 1, 2009
Handled court proceedings administration, document management, scheduling, and liaison with legal staff; maintained confidential records and prepared case files.
Administrative Assistant to Public Notary at Efimia Mitsala, Thessaloniki, Greece
July 1, 1994 - December 1, 2002
Provided general administrative support, secretarial tasks including text processing, filing, copying and proofreading of manuscripts for legal documents; minute taking for board and professional meetings; liaised with clients and stakeholders.

Education

Master of Arts (MA) in English Literature and Culture at Aristotle University of Thessaloniki (AUTH)
January 1, 2006 - December 31, 2008
Bachelor of Arts (BA) in English Language and Literature at Aristotle University of Thessaloniki (AUTH)
January 1, 1996 - December 31, 2000

Qualifications

Public Notary Certification
January 11, 2030 - February 4, 2026
Notary Public Certification
January 11, 2030 - February 4, 2026

Industry Experience

Government, Professional Services, Travel & Hospitality, Education, Media & Entertainment