Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a proactive and empathetic professional with over two years of experience in client support, service delivery, and customer engagement across international environments. I excel at managing inbound requests, resolving customer concerns, and coordinating between teams to ensure timely and satisfactory service. My strengths include a strong background in CRM systems and relationship management, problem-solving in fast-paced night-shift operations, and a passion for creating efficient processes that deliver exceptional customer experiences aligned with organizational goals.…I am a proactive and empathetic professional with over two years of experience in client support, service delivery, and customer engagement across international environments. I excel at managing inbound requests, resolving customer concerns, and coordinating between teams to ensure timely and satisfactory service. My strengths include a strong background in CRM systems and relationship management, problem-solving in fast-paced night-shift operations, and a passion for creating efficient processes that deliver exceptional customer experiences aligned with organizational goals.

Juby John

Content Creator, Content Designer, Copywriter, +2





I am a proactive and empathetic professional with over two years of experience in client support, service delivery, and customer engagement across international environments. I excel at managing inbound requests, resolving customer concerns, and coordinating between teams to ensure timely and satisfactory service. My strengths include a strong background in CRM systems and relationship management, problem-solving in fast-paced night-shift operations, and a passion for creating efficient processes that deliver exceptional customer experiences aligned with organizational goals.…I am a proactive and empathetic professional with over two years of experience in client support, service delivery, and customer engagement across international environments. I excel at managing inbound requests, resolving customer concerns, and coordinating between teams to ensure timely and satisfactory service. My strengths include a strong background in CRM systems and relationship management, problem-solving in fast-paced night-shift operations, and a passion for creating efficient processes that deliver exceptional customer experiences aligned with organizational goals.

Available to hire

I am a proactive and empathetic professional with over two years of experience in client support, service delivery, and customer engagement across international environments. I excel at managing inbound requests, resolving customer concerns, and coordinating between teams to ensure timely and satisfactory service.

My strengths include a strong background in CRM systems and relationship management, problem-solving in fast-paced night-shift operations, and a passion for creating efficient processes that deliver exceptional customer experiences aligned with organizational goals.

Skills

CRM

HubSpot

Copywriting

Experience Level

CRM

Expert

HubSpot

Intermediate

Copywriting

Intermediate

Language

English

Advanced

Work Experience

Senior Healthcare Counsellor at US Process Global Nurse Force

July 1, 2022 - September 1, 2024

Managed international customer communications for healthcare professionals in US/UK markets, primarily on night shifts. Provided proactive support and guidance via CRM systems (Zoho, ATS), ensuring quick responses. Resolved issues with empathy and accuracy to maintain service efficiency. Monitored case status, tracked tickets, and coordinated with documentation and placement teams to ensure timely closures. Delivered strong customer success across diverse portfolios and collaborated to streamline workflows and improve response times.

Assessment Trainee – Academic Counselling Support (Remote) at Steinbeis University, Germany

July 1, 2025 - August 1, 2025

Conducted assessments and consultative conversations with prospective learners to understand goals and align solutions. Handled inbound support queries using CRM (HubSpot) for documentation, follow-ups, and lead tracking. Demonstrated precision in managing remote communication across time zones, enhancing responsiveness and accuracy. Gained exposure to performance-based sales assessment and customer-oriented support practices in academic service delivery.

Recruitment Executive at Global Nurse Force

January 1, 2022 - June 1, 2022

Served as a liaison between international clients and candidates, ensuring smooth process flow and timely updates. Addressed customer concerns, routed escalations, and maintained transparent communication within SLA timelines. Strengthened client relationships through consistent and organized follow-ups.