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I am a Scrum Master and Project Management professional with 25 years in IT and Operations. For the last 15 years I have focused on project management, business analysis, and software testing. I excel at translating business processes into testable requirements and driving cross-functional teams to deliver infrastructure migrations, mobile apps, e-payments, billing, and CRM initiatives that create business value. I lead with strong collaboration, mentorship, and a commitment to continuous improvement. I have hands-on experience with KYC/AML processes in financial services and am comfortable navigating governance ceremonies, risk controls, and vendor partnerships to ensure on-time, on-budget delivery while maintaining quality and compliance.…I am a Scrum Master and Project Management professional with 25 years in IT and Operations. For the last 15 years I have focused on project management, business analysis, and software testing. I excel at translating business processes into testable requirements and driving cross-functional teams to deliver infrastructure migrations, mobile apps, e-payments, billing, and CRM initiatives that create business value. I lead with strong collaboration, mentorship, and a commitment to continuous improvement. I have hands-on experience with KYC/AML processes in financial services and am comfortable navigating governance ceremonies, risk controls, and vendor partnerships to ensure on-time, on-budget delivery while maintaining quality and compliance.

MARIA SOLEO SONG CASELES

Project Manager, QA Engineer, UX Designer, +1

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I am a Scrum Master and Project Management professional with 25 years in IT and Operations. For the last 15 years I have focused on project management, business analysis, and software testing. I excel at translating business processes into testable requirements and driving cross-functional teams to deliver infrastructure migrations, mobile apps, e-payments, billing, and CRM initiatives that create business value. I lead with strong collaboration, mentorship, and a commitment to continuous improvement. I have hands-on experience with KYC/AML processes in financial services and am comfortable navigating governance ceremonies, risk controls, and vendor partnerships to ensure on-time, on-budget delivery while maintaining quality and compliance.…I am a Scrum Master and Project Management professional with 25 years in IT and Operations. For the last 15 years I have focused on project management, business analysis, and software testing. I excel at translating business processes into testable requirements and driving cross-functional teams to deliver infrastructure migrations, mobile apps, e-payments, billing, and CRM initiatives that create business value. I lead with strong collaboration, mentorship, and a commitment to continuous improvement. I have hands-on experience with KYC/AML processes in financial services and am comfortable navigating governance ceremonies, risk controls, and vendor partnerships to ensure on-time, on-budget delivery while maintaining quality and compliance.

Available to hire

I am a Scrum Master and Project Management professional with 25 years in IT and Operations. For the last 15 years I have focused on project management, business analysis, and software testing. I excel at translating business processes into testable requirements and driving cross-functional teams to deliver infrastructure migrations, mobile apps, e-payments, billing, and CRM initiatives that create business value.

I lead with strong collaboration, mentorship, and a commitment to continuous improvement. I have hands-on experience with KYC/AML processes in financial services and am comfortable navigating governance ceremonies, risk controls, and vendor partnerships to ensure on-time, on-budget delivery while maintaining quality and compliance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Project Manager Consultant at Dezire Tech - Oracle Pte Ltd

January 1, 2023 - September 1, 2025

Managed project governance and delivery for cloud migrations and system enhancements. Tracked status against SLA and contractual measures, ran weekly cadences and steering committee meetings, and ensured compliance with delivery governance dashboards. Led elicitation of functional and technical requirements and coordinated with multiple delivery teams to consolidate cloud migration timelines and system hardening. Conducted process mapping, user journeys, and pre-assessments with system owners.

Lead Analyst - Manager at IHIS (Integrated Health Information System)

March 1, 2022 - September 1, 2022

Conducted user requirements analysis for the development and enhancements of health IT systems, evaluated potential solutions, and designed customer journeys with the UI/UX team. Led system integration testing and go-live coordination, provided coaching to junior team members, and acted as primary application maintenance standby. Liaised with vendors for patches and upgrades and ensured smooth integration with interfacing systems.

Product Manager at Achieve Global – iSHOP Changi

January 1, 2021 - March 1, 2022

Oversee Order Management System and eCommerce Marketplace Merchant Onboarding. Supervise two junior PMs, translate business needs into functional and technical requirements, coordinate sprint planning, and manage vendor tender processes. Provide ongoing application support and drive feature requests into the product roadmap.

Product Manager at Incomlend Pte Ltd

August 1, 2019 - January 1, 2021

Grew onboarding platform and marketplace; gathered stakeholder requirements; defined product roadmap; collaborated with UX/UI to deliver onboarding flow, KYC reviews, and trade finance marketplace features. Prioritized features and backlogs, led workshops, and produced documentation to support business goals.

SME Mobile Project Lead at Security Risk Pte Ltd

December 1, 2018 - August 1, 2019

Managed mobile app projects; actively acquired information from stakeholders to clarify requirements. Coordinated new implementations and change requests, collaborated with QA and development teams, and ensured timely delivery through sprint planning and test case execution.

Senior Business Analyst / Enterprise Test Manager at StarHub Ltd

March 1, 2009 - November 1, 2018

Planned and implemented projects from requirements to production deployment. Gathered end-to-end requirements, supported design and development, reviewed testing scenarios, and led a team of 18. Served as main point of contact for audits and managed external/internal vendor coordination.

Assistant Production Manager at Wiley-Blackwell Publishing Pte Ltd

October 1, 2008 - January 1, 2009

Trained and managed editors; coordinated multiple journal releases; liaised with professors/authors in US/UK/Germany; ensured timely delivery and successful journal publication.

Customer Service Executive - Operations & Support Executive at StarHub Ltd

December 1, 2000 - September 1, 2008

Led a team of 12 customer service agents, handled recruitment and resource planning, conducted UAT for new products/services, delivered staff training, measured service quality, and resolved customer disputes and escalations.