Drive sales performance and meet/exceed revenue targets. Analyze sales reports and implement strategies to increase profitability. Monitor KPIs and take corrective actions; manage inventory levels and merchandising; optimize product placement; lead and develop a high-performing store team; ensure exceptional customer service and build strong customer relationships; implement initiatives to enhance the shopping experience.

Store Operations Manager at Reitmans

September 2, 2023 - November 1, 2024

Ensure effective communication and collaboration within the team to achieve goals and deliver exceptional customer service. Implement merchandising strategies, balance policies, recruit, train, and mentor staff, and enhance customer experience using CRM platforms; maintain store standards and KPI-driven performance.

Front-End Department Supervisor at The Home Depot

January 1, 2020 - December 31, 2023

Oversee daily front-end operations, monitor cashiers and POS performance; deliver excellent customer service; train, coach, and develop staff; solve problems efficiently; track KPIs and implement corrective actions to improve efficiency and customer satisfaction; assist customers with order inquiries.

Store Manager at Ardene

January 1, 2012 - January 1, 2020

Manage daily store operations, payroll, audits, and monthly sales summaries; recruit and train talent; oversee service quality; drive sales and profitability; analyze past sales metrics and set targets; organize inventory and merchandising; ensure customer satisfaction and a positive store culture.