Available to hire
Hi, I’m Morgan Sohoy. I’m an IT and operations specialist with a hands-on background in field support, logistics, and creative technical work—from troubleshooting to leading digital projects from start to finish. I’ve built a strong blend of technical and operational skills across remote and on-site roles, and I thrive in dynamic environments where collaboration and problem-solving drive outcomes.
I’m currently working toward a BS in Software Programming at Pensacola State College and am seeking a fully remote role to apply my mix of IT, operations, and creative tech expertise. I enjoy turning complex challenges into efficient processes, automating workflows, and delivering results that support teams and customers alike.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Fluent
Work Experience
Aviation Logistics & Operations Assistant at PrimeFlight
April 1, 2025 - October 1, 2025Oversaw daily shipping and receiving operations in the Portland hub, managed high-volume package scanning, loading, and documentation; tracked container status in real time; troubleshot booking systems, boarding software, and baggage claim, contributing to a 15% reduction in gate delays; provided front-line technical support and guidance to passengers during high-traffic interactions.
Customer Service & Technical Support
June 1, 2023 - April 1, 2025Provided front-line technical support and troubleshooting across booking systems, boarding software, and baggage claim; delivered clear guidance to passengers during high-traffic interactions; contributed to improved operations.
Assistant Lead Logistics & Data Associate at SCRAM Systems
January 1, 2021 - December 31, 2022Managed shipping, receiving, and warehouse operations; improved data accuracy and inventory organization; reduced data errors by 25% through real-time tracking and audit log maintenance; reorganized warehouse layout to streamline pick/pack efficiency.
Field & Technical Support Specialist (Contractor) at Cook Technologies
January 1, 2023 - December 31, 2024Led on-site installation projects deploying 20+ POS and surveillance systems; trained clients on new hardware, network tools, and proprietary software; improved network reliability by performing structured cabling and configuring routers and switches; reorganized warehouse inventory layout to improve pick/pack efficiency.
Digital Marketing & Social Media Specialist at Pikes Peak Art Council
April 1, 2022 - September 1, 2022Managed digital presence, produced promotional videos, designed social media posts, and created a branding/style guide; increased social media followers by 1,200–1,400; improved website visibility with SEO; updated and maintained the website; oversaw digital marketing campaigns from planning to execution.
Remote Support & Administrative Representative at Carnegie Museums of Pittsburgh
January 1, 2018 - December 31, 2019Provided remote technical and administrative support for membership systems and CRM data management; maintained 90% customer satisfaction; handled sensitive data entry, account updates, password resets, and access troubleshooting; documented and escalated issues to ensure timely resolution.
Operations & IT Project Lead at Fire Lily Collective
January 1, 2025 - PresentCo-founded a volunteer-run mutual aid network, establishing operational frameworks and managing full project lifecycles for 50+ community support requests; directed team strategy with weekly meetings and metrics; architected all digital infrastructure (Google Forms intake, Squarespace site, social media); managed finances; launched a donor-funded e-commerce store and fulfillment logistics.
Lead Audio Engineer / Sound Designer at Heat Assembly
January 1, 2021 - PresentProvides full-cycle audio engineering for video game projects: sound design, 3D spatial audio planning, and implementation using FMOD and FL Studio; collaborates remotely with development teams; integrates audio into game builds; also applies video editing and graphic design skills for multimedia projects.
Logistics & Operations Associate at Prime Flight Aviation
April 1, 2025 - October 1, 2025Oversaw daily shipping and receiving operations in the Portland hub, managing high-volume package scanning, loading, and documentation for time-sensitive airline logistics. Used inventory management software to track container status in real time. Supported airline operations and customer experience by troubleshooting technical issues across booking systems, boarding software, and baggage claim, contributing to a 15% reduction in gate delays. Provided frontline technical support and clear guidance to passengers during high-traffic interactions.
Digital Marketing Specialist at Pikes Peak Art Council
April 1, 2022 - September 1, 2022Managed the organization’s digital presence, produced promotional videos, designed social media posts, and created a branding/style guide. Increased social media growth by 1,200–1,400 followers through targeted campaigns. Improved website visibility with SEO, updated content, and enhanced user experience; oversaw campaigns from planning to execution.
Management / Technical Creative Projects Lead at Fire Lily Collective
January 1, 2025 - PresentCo-founded and built a volunteer-run mutual aid network, establishing operational frameworks and managing full project lifecycles for 50+ community support requests. Directed weekly planning meetings, architected all digital infrastructure (Google Forms intake, Squarespace site, social media), and managed donor-funded e-commerce store and fulfillment logistics.
Head Audio Engineer
January 1, 2021 - PresentProvides full-cycle audio engineering for video game projects: sound design, 3D spatial audio planning, and implementation using FMOD and FL Studio. Collaborates remotely with development teams to integrate audio assets and maintain production timelines.
Education
Bachelor of Science in Computer Science Data Science Focus at Pensacola State College
January 11, 2030 - January 1, 2026Chegg CAP Program at Online (Chegg)
January 1, 2022 - February 4, 2026Digital Marketing Certification at Thinkful/Chegg
January 1, 2020 - January 1, 2020Bachelor of Science in Computer Science (Data Science Focus) at Pensacola State College
January 11, 2030 - January 1, 2026Chegg CAP Program – Digital Marketing at Online (Thinkful/Chegg)
January 1, 2022 - February 4, 2026Qualifications
Avid Pro Tools Certified
January 11, 2030 - January 1, 2017CompTIA A+
January 11, 2030 - January 1, 2016Microsoft Office 365 Certified
January 11, 2030 - January 1, 2025CompTIA Network+ (In Progress)
January 11, 2030 - February 4, 2026CompTIA Project+ (In Progress)
January 11, 2030 - February 4, 2026Microsoft Office 365 Certified
January 11, 2030 - January 1, 2025Digital Marketing Certification
January 1, 2020 - January 1, 2020CompTIA Network+
January 11, 2030 - February 4, 2026CompTIA Project+
January 11, 2030 - February 4, 2026Avid Pro Tools Certified
January 11, 2030 - January 1, 2017CompTIA A+
January 11, 2030 - January 1, 2016CompTIA Network+ (In Progress)
January 11, 2030 - February 4, 2026Microsoft Office 365 Certified
January 11, 2030 - February 4, 2026Digital Marketing Certification, Thinkful/Chegg
January 1, 2020 - February 4, 2026Avid Pro Tools Certified
January 1, 2017 - February 4, 2026CompTIA A+
January 1, 2016 - February 4, 2026Chegg CAP Program
January 1, 2022 - February 4, 2026CompTIA Project+ (In Progress)
January 11, 2030 - February 4, 2026Chegg Digital Marketing Certification
January 1, 2020 - February 4, 2026Industry Experience
Transportation & Logistics, Software & Internet, Media & Entertainment, Professional Services, Retail, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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