Led end-to-end product ownership and product management for Port Community System (PCS) across Maritime, Logistics, Air and Port-related digital products. Defined product strategy and roadmaps, managed backlogs, prioritized features, and coordinated cross-border teams to deliver scalable API experiences. Drove SAFe Agile ceremonies, backlog grooming, sprint planning, and release execution. Collaborated with engineering, architecture, QA, and cross-functional partners to align product objectives with broader organizational strategy. Implemented AI-driven customer feedback analytics, API roadmaps, and digital transformation initiatives including ferry ticketing and booking within the ALN Aliya Smart App. Created UX wireframes, prototypes, and maintained product roadmaps to deliver high-value outcomes for over 1,000 active users and more than 100 companies across UAE, Asia, and the UK.

Senior QA Engineer / Test Engineer at IBM India Pvt Ltd

March 1, 2010 - February 28, 2013

Spearheaded test planning and documentation for IBM projects, including system integration and UAT. Executed QA activities across Banking & Health Care domains, managed defects with HPQC & Rational ClearQuest, and improved QA processes resulting in higher quality releases. Drove test automation considerations and collaborated with cross-functional teams.

QA Engineer – iOS & Android Apps at IBM India Pvt Ltd

March 1, 2013 - March 1, 2014

QA for iOS and Android applications including smoke, functional, integration, regression testing; contributed to delivery quality and issue resolution.